Business Operations: Customer On Boarding and Validation x 4
Tower Group
Johannesburg, Gauteng, ZA
5d ago

The role requires the individual to assist with the manual capturing, FICA / KYC verification and general queries as it pertains to the value added services reseller product.

  • Provide back office support the payments products in the form of resolving settlement and transactional queries
  • Manually on-board applications on the appropriate systems and perform FICA and AML validations and verifications
  • Form part of a multi-skilled resource team who will be able to assist with general queries as it pertains to the payments product range
  • A key ability to pay attention to detail in terms of monitoring and reporting on the application process as it pertains to the business
  • Key performance indicators :

  • Meeting daily SLA of attending and managing queries
  • Process all new applications via the appropriate systems daily
  • Process all settlement queries daily
  • Accuracy and delivering on stringent deadlines as it pertains to reporting and application capturing
  • Response time and accuracy of resolving operational queries as it relates to the multiple products managed within the business operations area
  • Assisting with the settlement and balancing as well as operational support of VAS vendors
  • Core competencies, knowledge and experience

  • Excellent interpersonal skills
  • Administrative Skills
  • Attention to Detail
  • Reporting
  • Problem Solving Skills
  • Analytical Skills
  • Financial skills
  • Proactive and driven
  • Process development and re-engineering capability
  • Minimum Requirements :

  • Matric
  • 3 to 5 years back office experience in a bank as it relates to transactional account management (cheque accounts)
  • AML and FICA regulatory requirements
  • VAS reseller experience back office experience (selling airtime / data on POS machines at micro enterprises as per Blue Label and / or SmartCall
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