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SA - Flight Centre Holidays consultant
Flight Centre
Johannesburg West
6d ago

Job title :

Flight Centre Holidays Consultant

Purpose :

To sell and provide information on preferred travel products and to process reservations for holiday packages, and focus on becoming an expert.

We live and breathe our company philosophies and uphold our resilient culture which makes us the best company to work for.

Primary duties and responsibilities (KRAs)

  • Sales Ability :
  • Follow the one best way sales process
  • Build and manage a client base via different enquiry channels
  • Strong conversion ratio through knowing your competitors & product
  • Achieve monthly targets
  • Product Expertise : In depth knowledge on your Top 5 destinations in storeContinuous self-development on preferred productParticipating in supplier events, educationals, training and workshops
  • Customer Experience :
  • Follow the one best way Customer Experience process
  • Strong customer engagement driven through person to person ethos
  • Customer relationship management to promote the brand
  • Personally deliver Amazing Travel Experiences
  • Systems and Processes :
  • Become an expert on : Amadeus, Calypso, Compass, all supplier online booking tools and e-mail
  • Follow one best way blueprint to mitigate risk
  • Continuous development on all platforms (self and through the business)

    • Hierarchy :

    Team Leader and Area Leader

    Key communication and relationships :

    Internal : Team, Assistant Team Leader, Team Leader, Area Leader, Learning and Development, Customer care, Finance, marketing, Product, IT

    External : Flight Centre travel experts and suppliers

    Job Requirements

    Education and qualification :

    Matric

    Tertiary qualification

    Experience :

  • SA citizen / Relevant working visa
  • 2 years FCTG consultant experience / 2 years wholesale experience selling International Product
  • Travel experience advantageous

    • Other : Location :

    Location :

    Johannesburg / Pretoria

    Travelling :

    Determined by business needs

    Office hours :

    Determined by business needs

    Additional :

    Soft skills / Functional / job-related

    Team work

    Written and verbal Communication skills

    Self motivated

    Discipline to follow through

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