Vacancy Details Employer : Mellins I-Style A private optometry group with a national footprint is looking for an experienced leader to be appointed as Practice Manager at their Fourways Crossing flagship practice to assist with the day-to-day management of the practice.
Key responsibilities : Practice management : - Managing the day-to-day operations and administration of the branch; - Planning and managing the team of Personal Assistants and Junior Personal Assistants to ensure that all the daily procedures are implemented and completed;
and - Organising the flow of the practice to ensure that the practice runs as a well-oiled machine. Customer care : - Welcoming customers / patients to the practice and taking them through the entire retail experience;
Assist customers / patients with any questions they have; - Deliver five-star service to the customers to ensure that they stay loyal to the practice;
and - Daily follow up of incomplete job report of customers. Sales & Marketing : - Ensuring that the foundational values of the optometry group is clearly communicated to all customers / patients;
and - Selling and upselling of the practice-s products and services to customers / patients. Additional detailed responsibilities : General : - Needs to be on the floor 80% of the time;
Planning of the weekly rosters and management of work hours of Practice Assistants and Junior Practice Assistants; - Approve all leave requests of Practice Assistants and Junior Practice Assistants;
Continuous professional development and training of Practice Assistants and Junior Practice Assistants; and - Daily use of the practice management / accounting software.
Debtors : - Follow all steps to service the customer : 1. Open for the customer / 2. Important Company the customer with a quote / 3.
Confirm the medical aid benefits / 4. Invoice the customer / 5. Agree on a payment arrangement with the customer / 6. Submit the invoice to the medical aid / 7.
Order the stock from the supplier / 8. Communicate the completion of to the customer / 9. Hand-over of the product to the customer;
Daily invoicing of customers; - Daily receipting of customer payments; - Request for credit notes, refunds, debtor journals submit to Head Office;
Daily follow up of incomplete job report; and - Monthly follow up of debtors age analysis and debtors with credit balances.
Stock : - Agree stock receipts with supplier invoices and purchase orders; - Send proof of delivery of stock to head Office to receive the stock;
Tagging of stock items; and - Monthly stock counts.