Customer Service Coordinator
Abantu Staffing Solutions
Port Elizabeth
6d ago
source :

Port Elizabeth REQUIREMENTS National Diploma in Logistics (or equivalent relevant field) 2 years' experience in a similar role within the automotive component manufacturing field RESPONSIBILIITES Responsibility for all incoming customer orders Understand and analyze customer schedules Complete order book reconciliations in the stipulated timeframes (weekly or monthly) as agreed with each customer and communicate violations with customer and all internal stakeholders Identify and communicate all risks internally Manage customer portals and specific order transmission tools and systems Liaise with customers on all queries or concerns Facilitate expediting and cancellation of orders Ensure all customer contacts and other pertinent customer data is regularly updated on the customer database Daily / weekly contact with customers Ensure 100% delivery performance to all customers Analyze and report delivery performance Monitor performance and communicate concerns by liaising with other departments to ensure maximum performance Control all customer forecasts and ensure accuracy of ERP system Analyze customer order trends and communicate this with both customers and internal stakeholders Ensure all required admin functions and activities are performed timeously Update all internal reports daily / weekly / monthly Review and report any new customer data, updates and changes that impacts the business Manage customer surveys, periodic customer certification and all specific customer reporting

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