Head of National Customer Service Centre
South Africa
2h ago

What you will enjoy doing

  • Define and implement the requiredbusiness processes to manage Debtors & Collections, all order processing, Pricing, Customerrecords, Customer service.
  • Define and implement the technologyrequirements to meet the business processes and take ownership of the Order toCash Process for the RAF as Regional Process Owner
  • Ensure that revenue is generated againstthe defined budget, through campaigns and outbound sales. Grow the customerbase and be key in retention of small customers and regaining of lost business
  • Manage a Shared Service Centre aswell as the Homecare Support function from private as well as medical aid patientswith a provision of 24hour service
  • Prepare and manage the departmentalbudgets in line with company policies. Monitor budgets and take corrective action to manage deviations whennecessary
  • Identify, and developimplementation strategies for and monitor the performance of projects,programs and initiatives to improve the delivery of customer service by the NCSC,both to enhance business objectives and to delight the customer
  • Ensure that all business processesin the NCSC comply with Linde Global as well as local company standards interms of policies, procedures and practices
  • Participate in relevant steeringcommittees as part of the senior management team of the company. Responsiblefor the risk register pertaining to customers and the NCSC as well as QMS andISO9001 listing for customer services.
  • Responsible for the execution ofthe business plan specific to Customer Services and Working Capital Management.Responsible for identifying maturity roadmap objectives and GAP savings to meetthe GPO expectations and contribute to the HPO initiatives of Linde
  • What makes you great

  • B.Comor CA - MBA is preferable
  • Formal qualification in project management or relevant experience is imperative
  • Theincumbent must have 10 - 15 years relevant experience in the following areas :
  • Must have worked in a senior role for anumber of years
  • Exposure to operational services management
  • Call Centre management an advantage
  • People management essential
  • Extensive knowledge and experience in overallcredit, collection and recovery processes and strategy development are essential
  • Why you will love working with us

    African Oxygen Limited (Afrox) is sub-Saharan Africa’s market leader in gases and welding products admired for our employees by any measure.

    We operate in South Africa and in nine other African countries and manages operations in five more countries on behalf of Linde plc.

    At African Oxygen Limited we are accountable for our actions and strive to be transparent in all decisions and activities that may impact the environment and society in general.

    Guided by integrity, Afrox employees take pride in what they do, because they know it makes a real difference to our customers.

    They are empowered to turn a challenge into an opportunity to learn and grow. This is how we are taking the lead.

    Afrox acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe.

    The company is committed to technologies and products that unite the goals of customer value and sustainable development.

    This position is taking ownership through a Shared Service Centre of customer sales, customer administration and the management of the working capital of the company through debt collection, order taking, telesales, , maintenance of customer records, sales support, homecare, and customer container management.

    Have we inspired you? Let's talk about it

    We are looking forward to receiving your complete online application via our Afrox career page.

    Your contact person : Afrox HR Team

    Afrox HR Team

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