Job Description : Leading Paper & Packaging Distributor has a vacancy for an Internal Sales Rep. A dynamic individual with good business acumen, excellent communicator both written and verbal and one who pays super attention to detail.
Duties & Essential Job Functions Daily tasks : Process incoming orders and customer stock call-offs Monitor the progress of product manufacture.
Update and communicate order shipping details. Advise customers of progress as appropriate. Process shipping and import documentation.
Maintain customer records such as customer order details reports and Navision systems with all details of activity. Complete and hand over files to the inventory controller and the accounts department.
Ensure that files and orders are finalised. Stay on top of monitoring administration of service contracts and completion monitoring.
Check all incoming shipments dates daily, update each of the three incoming shipment reports for changes in vessel dates.
Preparation of updated customer order details. (some weekly, others bi-weekly, customer dependent) Provide weekly Stock on Hand, Ageing stock report to customer Monthly tasks : Monitoring customer orders and follow up of any discrepancies.
Ensure that the customer and or the Mills tonnage allocation is fully utilised. Follow up with customers for their future orders forecasts and communicate the same with the Mill.
Monthly customer store visits (where applicable) and ongoing internet research to understand product positioning and price.
Attend to customer to meet key staff Maintain share drive information on the Mill and customer, eg Pricing, SKU details, important email correspondence etc.
Monitor local inventories and raise any concerns with respective sales manager regarding overstocked or slow turnover SKU’s.
Promote to the sharing of information within the ISR team. Proactively and regularly seek feedback from internal customers to ensure they have all required information.
Monitoring of service / audit contracts to check for next available service. Arrange services with external contractors and internal customers.
Provide feedback to the accounts payable and receivable teams on the status of agreed payment or invoicing milestones per contract.
Follow up on outstanding payment issues related to any paperwork admin, working hand in hand with the accounts receivable team Assist and actively contribute to customer projects as required (i.
e. new product launch, re-labelling) Attend and prepare or S&OE Supplier Meetings and relevant meeting follow ups Actively monitor any SPP that need to be attended to, inform management and seniors of any issues asap Forecasting and inventory management Establish, monitor, prepare and maintain forecasting and inventory schedules for consignment customers on an ongoing basis.
Arrange for stock replenishment. Relationships with product suppliers : Foster the relationship with suppliers by ascertaining the supplier’s strategy generally, their prices, tonnage allocation and available delivery schedules.
Develop a practical and technical understanding of available grades of product. Communicate with suppliers in an informative and deferential manner.
Report to suppliers regarding the activity of customers and competitors in the industry. Develop an understanding of pricing structures and currency influences.
Relationships with service providers : Develop sound rapport with service providers. Follow up and meet with service providers periodically to foster a good working relationship.
Relationships with Customers : Develop and maintain relationships with purchasing contacts. Communicate on relevant issues with customers on a regular basis (weekly).
Gain a comprehensive understanding of your customers business and develop a broad understanding of the relevant market. A thorough understanding of your customer’s business will involve knowing their products, manufacturing process, industry, history, sales volumes, pricing and credit worthiness.
Investigate and resolve quality issues with customers within your areas of responsibilities. Manage customer’s orders. Relationships with others : Liaise with transport companies and customs agencies to investigate and resolve issues.
Develop a comprehensive understanding of import logistics requirements including shipping, customs, quarantine etc. Undertake various training sessions within the business.
Maintain open communication and develop solid working relationships within the organisation. Promote a positive and constructive working environment for yourself and that of you colleagues.
Reporting responsibilities Report all relevant market information to the relevant sales manager and at the weekly team meeting.
Produce a sales report for each customer for the sales manager if and when required. Report any urgent or headline developments to the relevant sales manager.
Other functions and responsibilities Respond with flexibility to the needs of a small / medium office for example, either attending to the duties of absent staff members or bringing to the attention of management possible actions that may be required.
Perform other duties as assigned. Provide analysis and information reports for decision making and customer account monitoring purposes.
Share product knowledge and skills learnt with colleagues. Foster a team spirit and shared learning. Achieving To promote an ethos of teamwork and working together for a common goal.
To make known to fellow team members when you have spare time to assist with additional tasks. Conduct work related activities with a sense of pride in your work.
To always conduct your activities with care for the task at hand. Make known if you are not receiving all required information and push all sales members to provide the required level of support and information.
Complete activities with constant visibility too allow for early warning and effective monitoring of progress Maintenance of sales files, tidy up, identify past opportunities and if there is future opportunity.
The analysis of past sales, the understanding of pricing, product range, volume and application. Constant follow up with Sales team regarding future opportunities, and the seeking of updates on past opportunities worked on, is more investigation required or is the opportunity closed off.
The constant monitoring of sales volumes, delivery performance and allocation achievement. Obtain 100% allocation fulfilment monthly.
If allocation is to fall short, ensure that sales in all regions are made aware timely Attend meetings with customers and suppliers to further foster a good working relationship.
Suggest solutions on improvements, optimisation, trends. Interested candidates can send their CV