Customer Service Advisor
Customer Experience People
Umhlanga Rocks, KwaZulu Natal, ZA
4d ago

CXP are looking for Customer Service Advisors to join our global team.

Based in the heart of Umhlanga we offer fantastic location, work from home options, amazing growth opportunities, competitive salaries, a work-life balance and a stable environment.

We are looking for people passionate individuals to join our service department that specializes in quality energy services for our international customers.

Job Requirements :

  • Original ID Document
  • South African Bank Account (we do not accept 3rd party bank accounts)
  • Tax Number
  • Matric or NQF Level 4 equivalent
  • Tertiary qualification or certification completed in English
  • Clear Credit and Criminal record
  • Computer literate
  • Minimum of 1-year experience in the customer service space
  • Basic understanding and knowledge of the UK Energy market (advantageous)
  • Excellent customer service skills
  • Excellent command and use of English, both written and Verbal
  • Attention to detail
  • Strong analytical and numeric skills
  • Able to navigate through various systems at once
  • Good attendance and performance record
  • Reliable transport to Umhlanga
  • Ability to work from home & provide reliable connection
  • Ability to bring insight
  • Maintain a high performance
  • Duties Include :

  • Handling customer inquiries via email and telephonically
  • Proactively identify issues and problems before arising
  • Progress to taking escalated calls and complaints in line with procedures
  • Providing world class customer service
  • Working with various parts of the business to resolve issues
  • Working Hours - 09H00-21H00 (ROTATIONAL SHIFTS) (SUBJECT TO UK CLOCKCHANGE) (MON-FRI) / ALTERNATE SATURDAYS

  • Candidates will be required to complete a game based assessment as well as a skills assessment & may be required to come on site a maximum of twice throughout our recruitment process.
  • Candidates should be able to commence work on 21 June 2021 - All Application Outcomes will be posted prior to this date.
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