Application Support Specialist – Enterprise Integration
The Foschini Group
Cape Town North
4d ago

Position Description :

We’re looking to add great new talent to our Enterprise Integration team. If you have sound technical skills and experience in the Integration of Applications, then join our commitment to supporting and maintaining world-

class IT solutions. With a robust strategy focusing on People, Process and Technology, we believe that our culture and the quality of our people are our greatest strengths.

As such, we need to employ top talent to support our key business functions.

As a large, international, credit retail organisation, TFG has a sophisticated Integration engine to support said systems.

The main purpose of the job is to provide Operational Support and Maintenance services for TFG’s Integration solutions.

With 28 retail brands that trade in fashion, jewellery, accessories, sporting and outdoor apparel, cellular, home ware and furniture, TFG is one of the leading retail groups in Africa.

Besides South Africa, TFG also has a presence in Ghana, Botswana, Zambia, Namibia, Lesotho, Swaziland and Kenya through various TFG retail brands.

TFG’s mission is to be the leading fashion lifestyle retailer in Africa whilst growing its international footprint by providing innovative products, creative customer experiences and by leveraging its portfolio of diverse brands to differentiate its offering.

TFG trades through over 3 800 outlets, with a strong eCommerce presence, with more than 23 000 employees, serving in excess of 10.

3 million customers in 32 countries.

TFG’s IT division provides innovative, strategic and cost effective ICT solutions and professional services to TFG and its subsidiaries.

Working for TFG means; working with highly talented professional individuals, who are passionate about collaboration, creativity and working towards successful customer service

The Key Performance Areas of this role will be as follows :

  • Delivery of Maintenance and Support services for TFG’s Integration Middleware - BizTalk
  • Support and optimisation of all technical integration services within TFG
  • Root cause analysis, resolution of Incidents, Service Requests, Problems
  • Ensure that Operational Support services align to Service Level and Service Availability KPI’s
  • Identify and implement Continual Service Improvements (CSI)
  • Make recommendation regarding the elimination of Technical Debt
  • Work closely with the TFG Enterprise Integration team to ensure the successful transition of new and enhanced systems, from Development to Production
  • Support the internal and external flow of data via optimal, flexible and scalable integration services
  • Appreciation for TFG’s Integration processes and the manner in which the middleware support and enable such processes
  • You should have :

  • A relevant tertiary qualification
  • A Microsoft certification would be advantageous
  • Application Integration experience, ideally within an Operational Support capacity
  • Application integration experience (3-5 years)
  • Experience within BizTalk or any other related integration middleware would be advantageous
  • The ability to work both independently and in a team oriented environment
  • Planning and organising ability, highly process oriented
  • The ability to effectively prioritise and drive tasks in a high pressure environment
  • A strong commitment to professional service delivery
  • Assertiveness, attention to detail and a high degree of accuracy
  • Innovative thinking and problem solving skills
  • Excellent communication skills, plus the ability to build relationships and negotiate
  • The ability to self-manage deliverables and to communicate concerns

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