Residences Manager
Ballito, South Africa
10d ago

Summary of Responsibilities :

  • Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Hotels & Resorts Core Standards at all times.
  • Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests.
  • Direct operational needs to ensure compliance with the hotel’s Annual Budget and Strategic Plan.
  • Ensure that monthly financial outlooks for relevant departments are on time, on-target and accurate.
  • Coordinate the planning and implementation of projects.
  • Monitor and act on staffing levels and productivity targets.
  • Function as a key member of the resort Extended Executive Committee and leadership team.
  • Lead and manage the day to day operations of the above mentioned entities ensuring all service standards are followed
  • Prepare annual budgets for the relevant departments and administer in a fiscally responsible manner
  • Lead and support all relevant areas in the achievement of their financial and operational targets
  • Control all purchases for the departments, consistently aware of quality and cost
  • Assist in the preparation of the annual strategic plan and achieve the goals and targets therein
  • Ensure effective and proactive yield management, increasing RevPAR index within the competitive set
  • Follow department policies, procedures and service standards
  • Any other duties as assigned
  • Qualifications :

  • Previous experience in a senior leadership role, within a similar hotel brand required
  • Extensive Hotel operations experience required
  • Demonstrated knowledge of budget planning and financial controls
  • Computer literate in Microsoft Windows applications required
  • University / College degree in a related discipline preferred
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Visa Requirements : Must be legally eligible to work in South Africa

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