Minimum Requirements : 1 year in a management capacity or managerial experience. Advantageous : Relevant Diploma / Degree or NQF 4 Learnership.
1 year sales management experience. 1 year cash management experience. 1 year within the gaming or betting Industry. Valid driver’s licence.
Responsibilities : Branch Growth To manage the achievement of targets and branch growth in accordance with operational procedures.
Branch Administration and Cost Management Manage branch cost and budget to ensure maximum profitability - manage monthly expenses.
Cash management within the branch according to defined processes / procedures and minimize risks, theft / fraud. Ensure daily banking schedules are submitted to the Area Manager.
Ensure adherence to credit card administration & EFT policies where applicable. Notifying the branch, Regional Manager and Cash Management of the shortage and managing the recovery process.
Manage branch stock control to ensure that there is enough supply (although not over / under). Ensure that a stock taking is done weekly and account for stock shortages.
Manage all security aspects in the branch. Branch Appearance Ensure that the branch is always neat and tidy according to Hollywood standards.
Ensuring that the facilities are well maintained and in working condition. Branch Reporting Ensure that daily newsflashes provide a high-level overview of the operations for the day.
Weekly / monthly reporting on branch performance based on stakes, number of bets per type of bet, branch budget and costs and growth plans as well as high risk / compliance issues.
Customer Experience Ensure superior customer service and customer experience. Compliance Ensure compliance with company, legislative and legal requirements.
More specifically, ensure compliance with Gambling Board requirements. Compliance and adherence to company's internal control policy, Compliance to the Code of Ethics and escalate fraudulent activities.
Ensure that there is always a registered FICA officer on site during operating hours and compliance posters are displayed.
Communication Manage communication within the branch to ensure that all communication that should be disseminated to team members is in fact being communicated and team members are aware of key business campaigns, business updates and marketing campaigns.
Ensure that the correct lines of communication are always followed and that that timeous feedback is provided to support office when information is requested.
People Management Manage team member rosters / schedules and ensure the branch is adequately staffed considering busy periods, events and operational requirements.
Managing staff attendance and behavior. Identification of training and development areas. If the branch has LPMs, responsible for management of team thereof.
Ensure all new take on documentation is submitted timeously to the Human Resource Department. Actively promote the Hollywood values.
Live the values and lead as an example to the team. Must be available 24 / 7 in case of emergencies. Skills and competencies : Good communication and interpersonal skills.
Excellent planning, organizational and time management skills. Good business acumen and high ethical work standards. Excellent people management abilities. Impressive reporting skills.