Client Relations Management Administrator
FROGG Recruitment
Cape Town, South Africa
4d ago

Client Relations Management Administrator Cape Town CBD Cape Town

One of our Asset Management Clients in Cape Town CBD is looking for an experienced CRM Administrator. The purpose of this position is to oversee data capturing and reporting of critical systems and services to support the continuous improvement of our client experience via people, technology, and strong processes.

Min Requirements

Bcom Degree / Technical / professional qualifications

4 years’ experience in CRM administration

Asset management experience would be an advantage

FTI business analyst certificate or diploma is preferred a bonus

Key responsibilities of the position

Creating dashboards and reports to extract insights, evaluate performance and inform strategy

Developing and communicating system policies and procedures Implementing changes to increase efficiencies

Providing data-driven recommendations and support for Business Development, Marketing and Client Reporting in relation to our Clients

Overseeing and executing data entry procedures and maintain consistent standards

Supporting the training of staff on the use of the database and provide regular updates to the manager

Configuring the proper record types, sharing rules, custom objects, and page layout customisation to

support business functions

Supporting data maintenance, integration, enhancement, and projects.

Identify and document development needs on an ongoing basis

Proactively gathering feedback from users to continually improve the user experience, Monitoring and improving data quality.

FROGG Recruitment SA

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