Role : eCommerce Content Coordinator
We're looking for
A dedicated and passionate eCommerce Content Coordinator to take ownership of the day-to-day maintenance of the clients website, including product catalogue management, loading of marketing content and the use of optimisation tools.
You are passionate about online, digital, eCommerce, websites and UX.
Who are you?
Have a high attention to detail
Should enjoy working in a fast-paced and high-pressure environment
Have a strong ability for systems and understanding of eCommerce
Goal oriented and self-motivated - must be able to work independently with minimal supervision
Strong problem-solving, analytical and troubleshooting skills
Flexible and adaptable
Strong sense of ownership & responsibility - track record of performance meeting targets & objective
Can do' positive attitude - eager to grow, learn and develop your skills
Decisive, structured and organised
What's the role?
You will be responsible for :
Set up and maintain product catalogues - including product names, descriptions, attributes, images & videos
Setup & maintain website navigation catalogue including categories and filtering
Maintain website search & keywords to align with customer expectations, and drive conversion
Maintain relevant user and company generated content and assist with product photography workflow in order to keep content repository up-to-date and relevant
Perform regular QA & website audits to ensure website content is of the highest standard
Assist with user testing as needed for any website enhancements or project implementations
Respond to issues or queries from customers, internal and / or external teams as needed
Configure campaigns, promotions & launches in line with the agreed marketing & content calendars
Boxes to tick
At least 3 years' experience in a similar position
Matric and related tertiary education in digital / eCommerce
High-level understanding of web design and web analysis
Experience with eCommerce platforms (such as Magento, BigCommerce, Shopify, SAP Hybris, Salesforce), Google Analytics & SEO
Knowledge of digital marketing channels such as PPC, SEO, display & affiliate marketing
Proficiency in Microsoft Office Suite (specifically MS Excel)
Domain knowledge in eCommerce, retail, online advertising and / or analytics
Strong organizational, interpersonal, and communication skills (written and verbal)