Senior Manager: Collections Strategy - Payments

Mindworx Consulting And Academy

Johannesburg, Gauteng

1d ago

source : findojobs-za

Collections committee managementFacilitate the scheduling of monthly Payment committee meetings ensuring attendance of key membersManage the timely preparation, validation, and distribution of relevant Payments pack submissionsMonitor key risk indicators monthly and identify, research, and escalate anomaliesProvide ad hoc analysis as required to support collections and payments pack submissionsIdentify and investigate areas of key strategic interest in respect of collections performance(efficiencies)and management Payments functionEnsure effective model implementation and optimal collections decisioning and improved collections cash flow : Design bespoke collections scorecards that segment and rank order risk.

Entails the development, validation, and implementation of collections models. (i.e. activation, contactibility, collections call ranking, striking models)Implement payment strategies and support payment processes within the ambit of PASA and NCR.

This includes the successful implementation of Debicheck and any other changes authorised and regulated by the two bodies that may impact the collections policy.

3. Design data driven risk-based Payment Strategies (i.e. pay date and wage types). Good understanding of the striking platforms, patterns, and portfolio sensitivity towards calendar days.

Optimise payments (strike success and cash collected) based on these statistical models. Perform champion / challenger tests and continuously challenge the cost to collect across various collections streams.

Data standards and Reporting Frameworks are maintained within collections.Ensure continuous improvement in the data, set up automated daily and monthly reporting on all key metrics and strategy outcomesOversee the stability and availability of the collections analytical platform, specifically the collections data mart and access toolsManage the analysis of ad hoc investigations and provide solutions and recommendations to the businessFacilitate changes to payments policy and procedures based on findingRefine analytical methodologies and data presentation formats on an ongoing basisRDARR owner for payments metricsStay abreast of industry changes and ensure compliance to changes where necessaryGovernance and Adherence by ensuring adherence to all regulatory requirements and maintaining healthy relations with regulators (National Credit Act, Consumer Protection Act, Code of Banking Practice) Operational Support Monitor key areas of the business independently to act as a 2nd line of defence and protect the business from riskSupport in ad hoc analyses to foster collaboration and build relationships across the business Payment Engine Manage the implementation and maintenance of new and existing payment processes and changes through the systems (i.

e. Payments Engine)Manage the inter departmental relationship with IT and Credit IT, to ensure that the Payments Engine deploys occur as scheduledManage the successful testing and sign off Payment Engines / Payment System and deploys Management of resources Manage and develop subordinatesPerformance managementTraining and developmentEmployee relationsManage people efficiencies through leave managementTake appropriate disciplinary measures where necessarySelect and apply most appropriate tools to achieve function delivery Bureau strategy and other data sources Work closely with the banks bureaux strategy and strategic bureaux partnersAnalyse value-add of various data, compared to cost of such data from various data providersEnsure effective, robust bureau monitoring, including monitoring of bureau data quality and various supplier analyticsEffectively negotiate favourable long-term commercials with various bureaux Governance Facilitate effective model governance processes including model validation, monitoring, reporting, auditing, liaising with Regulator, and ensure error-free implementationDevelop and maintain predictive modelling standards & the code / tools necessary to ensure widespread adherence hereto Stakeholder management Liaise effectively with, and appropriately influence, several teams including various strategy and operational teams, the underwriting / risk teams, SARB, model validators, the Model Risk Committee, Collections Manco, Credit Manco, Exco and auditors Treating Customers Fairly and Compliance Create and maintain productive relationships with internal and external clients by providing advice and assistanceCreate understanding of the real versus perceived need through experience and expertise while complying with company policies, legislation, and regulationsKeep the client informed about progress through written communication, telephone communications, and / or face-to-face meetingsAlways build a positive image by exceeding client expectationsAlways treat internal and external customers fairly Nature 1 : To proactively manage Collections risk (Payments) through the design of bespoke strategies that prioritise;

segment portfolios based on risk and implement efficient and cost-effective payments collections process flows Nature 3 : Motivation : Key Performance AreasBehavioural (COMP) Ability to influence peers and executivesAttention to detailCommunication Skills (verbal & written)ConfidentialityConflict management skillsInitiativePerformance Management skills Minimum Education Quantitative major (Bsc, Bcom) Minimum Experience 5-10 years management experience5-10 years of Credit & Collections Experience5-10 years experience in credit risk management in a financial institution including Technical (COMP) Analytical SkillsBuilds effective teamsCo-ordinate activity of various teams towards visionCoaching and mentoring skillsDisplays business acumenFacilitation SkillsFinancial skillsInfluences with impactInterpersonal skillsNegotiation SkillsPeople managementRelationship ManagementRelationship Management skillsWell-rounded technical understanding (of banking, credit, models including predictive models, optimisation, automation, credit bureaux data and other data sources, statistics, software packages, finance, credit risk management in the context of ERM and in

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