EC Agent - MIDRAND
Netstar (Pty) Ltd
Johannesburg North, South Africa
6d ago

Job Description :

Key Responsibility Areas :

  • Ensuring all client interaction meets the relevant quality standards in place
  • Provide professional update to client on status of situation and ensure only relevant information is disclosed
  • Respond to customer queries and resolve successfully or escalate where needed
  • To deliver an efficient and effective service to both internal and external clients at all time
  • Understand personal development areas and achieve development / improvement results
  • Respond to and action every alarm signal received or customer phoning in, in accordance with relevant policies, QA, SOPs and SLAs
  • Job Requirements :

    Educational Requirements & experience needed :

  • Matric;
  • At least 1 years’ experience in a security / emergency control room; customer care / service or call center environment.
  • Computer literate in MS Office 2000; thorough geographical knowledge of South Africa.

    Personal Attributes :

  • Patience; Attention to detail; Ability to work under extreme pressure; Excellent communication skills, both verbally and written;
  • must be able to work shifts and work well in a Team environment.

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