Johannesburg North - The main purpose of this position is to assist with internal sales, general sales administration and internal commercial support : n Internal Sales Switchgear n Switchgear call centre Internal sales & technical support n General Sales administration.
MAIN PURPOSE The main purpose of this position is to assist with internal sales, general sales administration and internal commercial support : n Internal Sales Switchgear n Switchgear call centre Internal sales & technical support n General Sales administration.
QUALIFICATIONS AND EXPERIENCE n Matric / Grade 12 n Diploma in Electrical Engineering will be an advantage. n 3 to 4 years sales experience relating to switchgear and associated products n Computer literacy, Windows, MS Word, & Excel (SYSPRO is an advantage).
DUTIES AND RESPONSIBILITIES n Understanding of Switchgears, Drives and Motors n Telephonically assist clients with price, stock availability and technical enquiries.
n Prepare customer written quotations including ALL branches : cost calculations, data sheets and drawings n Ensure prompt submission of quotations to customers and follow up independently or in liaison with responsible representative.
n Provide technical support to customers, Reps and branches. n Process Sales orders for both CODs and account customers via SYSPRO as per QMS STDs including : order confirmation back to clients, issuing of delivery notes and invoices.
n Ensuring deliveries are processed timeously n Ensure that customer’s credit facilities are approved and assist in resolving any payment queries.
n Issue Internal Workshop Instructions for modification orders n Ensure that the electronic quotation filing system is kept up to date n Ensure that all sales order processing documents are filled via Virtual Postman n Orders / Quotations need to be done within 24hours n Customer focused SPECIAL REQUIREMENTS n Excellent communication skills on all levels (Face-to-Face, telephonic and written).
n Attention to detail. n Ability to provide excellent customer service. n A keen sense of urgency and willingness to learn additional job related skills.
n Must have patience, tact, a cheerful disposition and enthusiasm as well as the willingness to handle difficult situations.
n Ability to cope with high volumes of work n Good Numeracy Skills Other Benefits : medical , pension fund