Global Client Manager
Ntt
Johannesburg, Gauteng
5d ago
source : findojobs-za

Want to be a part of our team?The Global Account Manager / Global Client Manager (GAM / GCM) is responsible for generating new revenue from the sale of high bandwidth IP transit services together with associated value-added services, primarily but not limited to Internet-centric businesses, both domestically and internationally.

This role focuses on transactional acquisition of new logos and requires significant analysis of technical and commercial terms.

In addition, the GAM / GCM may be assigned existing customers, where the GAM / GCM is responsible for managing all aspects of account needs.

Within assigned accounts the GAM / GCM will have a focus of driving incremental new revenue, while providing the highest level of customer satisfaction with close coordination and effort with the broader GIN eco-system.

The GAM / GCM will be responsible for leading the strategy and success of the customers overall engagement with GIN, closely coordinating all activities with other functional teams within GIN.

Working at NTTMission Statement of the OrganizationNTT America provides the highest caliber of customer service and dedication to satisfying our customers.

Our proactive support, responsiveness, and attention to details have won our customers' confidence. It is our mission to provide exemplary customer service and to offer the highest industry standards when providing that service.

We look to our employees, our most important asset, to help us build the foundation of service and reliability that we are best known for.

This position will join the Global IP Network (GIN) team at NTT Ltd., a global technology services company that delivers services in over countries and regions.

NTT is one of the top large-scale IP providers in the world and was named Best North American Wholesale Carrier at the Global Carrier Awards for the sixth consecutive year.

Job Summary (describes the general purpose of the position). The Global Account Manager / Global Client Manager (GAM / GCM) is responsible for generating new revenue from the sale of high bandwidth IP transit services together with associated value-added services, to ISPs and Internet-centric companies, both domestically and internationally.

This role focuses on transactional acquisition of new logos and requires significant analysis of technical and commercial terms.

In addition, the GAM / GCM may be assigned existing customers, where the GAM / GCM is responsible for managing all aspects of account needs.

Within assigned accounts the GAM / GCM will have a focus of driving incremental new revenue, while providing the highest level of customer satisfaction with close coordination and effort with the broader GIN eco-system.

The GAM / GCM will be responsible for leading the strategy and success of the customers overall engagement with GIN, closely coordinating all activities with other functional teams within GIN.

Essential Functions / DutiesTo perform this job successfully, an individual must be able to perform each essential function satisfactorily.

The requirements listed are representative of the knowledge skill / and / or ability required. Duties are not listed in order of priority but, are expected to be done in a timely fashion unless otherwise instructed.

NTT will provide reasonable accommodations to employees with physical / mental limitations to enable these individuals to perform the essential functions of their jobs.

Generate incremental new sales consistent with monthly targetsPrepare commercial and technical service proposals and ensure such proposals are technically and commercially soundDevelopment and maintain strong relationships with key business executives and other stakeholders in prospect and customer organizationsDevelopment of close working relationships with NTT international affiliate companiesWork closely with the Sales Engineering, Customer Solutions, Order Management, Operations and other key eco-system team members to drive successful and meaningful customer experience with GIN.

Development of a sales plan consistent with department objectives.Track, manage, and report ongoing activity relative to planPerforms other duties as they may be assigned.

Responsible for participating and successfully completing all companywide mandates / training in a timely manner.Complies with all Ethics and professional standards.

Complies with all corporate and organizational security policies and guidelines.Abides by all policies and procedures.Qualifications (Knowledge / Skills / Abilities) Core CompetenciesDevelopment of complex multi-component business solutions within the Technology and / or ISP industriesA track record of over-achieving sales quotasThorough understanding of the underlying technologies and economics of the Internet.

Must be familiar with the unique technical requirements of IP Transit network customers.Excellent communication skills, both verbal and written.

Must be able to efficiently communicate to senior management both within and outside the company.Ability to prepare and deliver professionally structured and written customer proposals with limited supervision.

Ability to work efficiently with finance, sales engineering, legal, IP engineering resourcesFlexibility to work outside of standard 8am-5pm UK time zone hours.

Ability to travel up to 10%, or as needed.Education and Experience : Good knowledge of key global IP Networks & Service providers, Ethernet service offerings, CDN and DDoS servicesHave a good understanding of the respective strengths and weaknesses of such Providers.

Good knowledge of all Microsoft Office applications.Good knowledge of Salesforce.com or similar CRM.Strong high-tech sales experience preferably selling to wholesale consumers of bandwidthBachelors Degree in Business, Marketing, Finance or related field preferred.

Working Conditions : Working conditions are normal for an office environment. Work requires extensive work using a computer and possibly other office equipment.

Travel required to customer meetings, trade events and other customer events, as and when permissible.What will make you a good fit for the role?

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