We are seeking a talented and creative Content Developer for a Dynamic BPO in Durban. Job Description : Design, develop, and customize training content and programs using adult learning principles as required to support the business Evaluate content, and objectives to develop program specifications.
Gather, organize, and synthesize knowledge and information into appropriate learning modules or performance support tools while engaging subject matter experts in the development process Define content, sequence learning topics / activities and create storyboards and / or knowledge objects for specific training programs.
Design, develop, customize and implement training delivery methods utilizing various media (classroom, and call centre).
Matric. 1-2 years Facilitation experience advantageous. Experience in using social media tools. Write manuals appropriate to International standard.
Content creation, editing, uploading. Write reports, business correspondence, & procedure manuals. BPO / Contact Centre Training Manual-
creation experience is preferable.