Our large retail client, with their head office based in Cape Town Central, is seeking to employ a qualified Retail Operations Manager to join their team.

What the role entails : General management of operations zone (circa staff)Team management of 3 regional / divisional managersMerchandise management : Visual displayStore plansStock managementRenovations and new store openingsCustomer service : Escalated complaintsManage customer service ratings for operations zoneDrive and Achieve Performance targets : TurnoverNew AccountsManaging staffing HoursTrading densitiesControllable expensesShrinkageAdmin ratingsUnderstand budgets and control expensesManages the growth and success of the teamCoordinates activities that affect operational decisions and business requirementsRecruit, select, train, coach, counsel and discipline employeesAnalyze data to inform operational decisions or activitiesAnalyze financial records to improve efficiencyDirect organizational operations, projects, or servicesQualifications and Experience Experience of at least 10 or more years in a senior fashion retail operations role is critical.

Preferably a business related qualification, Diploma or Degree (Tertiary)Preferably at least 5 years’ experience as an Operations Manager (managing Regional Managers)Extensive experience in the retail fashion industry within a multi-brand environmentExperience in implementing strategies and visionGood administration and merchandise skillsExcellent people management and IR skillsGood planning and organizational skillsGood interviewing and coaching skillsInnovative leadership and training skillsResults driven personality with a skill for leading and motivating a large teamExcellent verbal and written communication skillsStrong analytical abilities and problem solving skills