Retail Account Manager
Durban, KwaZulu-Natal, ZA
3d ago
source : Work-Force
  • At RCL FOODS we see & do things differently, we think bigger, work smarter and as a team collectively work towards achieving our ambition;
  • more food to more people, more often! The RCL FOODS Talent Acquisition Team is on the lookout for a dynamic, customer focused, Retail Account Manager to join our pioneering Customer Team, within our Logistics Division, based in Durban.

    The purpose of the role is : To ensure that all aspects of key retail customer account management are fielded and addressed.

    To act as a front-line interface to the retail customer with a focus on the head office supply chain and logistics teams To identify further sales opportunities with the retailer and extend the service offering through value-adding support and interaction.

  • To provide support to the Customer Executive in the smooth running of the Retail portfolio; serving as the information conduit to the business To provide support, analysis and insight regarding network and warehouse optimisation;
  • supply chain initiatives; business and solutions development; and general operations. Minimum Requirements Industrial engineering degree or B Com Logistics or Supply Chain Degree preferably with a postgraduate qualification Valid Code EB drivers' licence 3 5 years customer account experience in a supply chain environment, preferably with transport and warehouse modelling and operational experience Budget management and costing experience will be an advantage Duties & Responsibilities Relationship Management Represent the face of the business to the retail client and resolve their queries or complaints.

    Conduct regular client reviews. Manage relationships with customer supply chain and operations teams Account Management Manage and report on service levels and key KPI’s Contribute to Retailer / Vector related projects.

    Prepare budgets and conduct regular budget reviews Account Administration. Update Vector system master data Develop and maintain service level and KPI reports Manage communication between customer supply chain, finance and operation teams and Internal Vector teams.

    Business Development / Improvements Expand client participation in the Vector service and product offering. Drive business growth Optimise basket and volume participation.

    Network Analysis Provide support in identifying future long-term requirements of the network as well as identifying improvement initiatives.

    Communication (within Vector and its partners) Handle communication in relation to customer supply chain associated issues.

    Communicate requests from customers to relevant Vector functions. Reporting Compile KPI review packs for the Customer executive and customer.

    Compile reports and any ad hoc requests as requested by the customer. Report on compliance of both Vector and the customer on variables as set out in the service level agreements.

    Team Coordination and Self Management Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising and self-development.

    Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable. Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

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