Account Manager-Customer Retention, Johannesburg, South Africa.
Auto Trader is looking for a self-motivated and sales driven individual to take on the role of an Account Manager - Customer Retention .
The candidate will be based in the Gauteng region and will form part of the Commercial Sales Team. If you are an experienced sales entrepreneur who is excited by technology and the evolving digital world and thrives on challenges, AutoTrader, a leading digital media market space is ready to offer you a career with plenty reward in return.
Please note that this role is on a six-months fixed term contract.
A typical day as an Account Manager - Customer Retention at would be to : -
Achieve all sales revenue targets through : Focus on the diagnostic selling process across your customer base by implementing all phases of the sales process at executive level and with the relevant decision makers.
Complete within the specified deadlines to ensure value is created.Increase dealer yield by continually selling your customers up the product staircase.
Actively drive that ALL of your customers stock be loaded on our website.Maintaining your customer numbers by developing strong relationships and actively understanding your customer needs.
Identifies and resolves customer issues.Ensure achievement of all client visits and telephone calls as per contact planActively engage with various internal departments within the business to coordinate necessary resources to progress and close deals.
Meet monthly KPI’s to achieve the defined customer contact plan identified for your area of responsibility.Maintain a high level of quality service to your customers.
Encourage your dealer to rate your service when he receives the link / call so that you can continuously grow and improve in your role.
Who we’re looking for :
Minimum 3 years sales experience in advertising / similar industry Experience working independently
A persuasive selling ability
Good presentation skills
Good command of the English / Afrikaans language
Self-organised / managed
Quick thinker and ability to make decisions
Good analytical skills
Understanding digital terminology i.e. : SEO; Adwords etc.
In depth knowledge of digital advertising
Preference will be given to applicants with an undergraduate degree
What we’ll give you :
A FUN working environment
A "home away from home" culture
Access to "My Academy" online learning
Tools of the trade (laptop, 3G, cell phone and petrol allowance)
What does success look like :
Being trustworthy and credible
Believe in healthy conflict
Able to show commitment
Able to accept accountability
Focused on results (thrive on high performance)
What you need to know about us :
AutoTrader.co.za is a professional digital marketing company who is proud of our 27-year history. Our staff work hard to ensure that we are indisputably the leading media market space for buyers & sellers across all types of vehicles! platforms generate more than 2,4 million unique visitors per month and we publish 2 print titles.
Equally impressive is our inventory of over 70 000 vehicles. Browse your ideal used or new car here
And there is more
AutoTrader is part of the OLX Group, a global product and tech company with 17 brands, +40 countries, +5000 people and one mindset
Our mission is to make it super easy for people to buy and sell almost anything, boosting local economies.
We are proud to be different, and we work differently too. We combine the spirit and agility of a start-up with the maturity that comes from being part of a 100-year-old company
We are curious, ambitious and allergic to corporate interference. We improvise, experiment and push each other further, embracing uncertainty and driving change.