Customer Service Agent
Capita
Cape Town, Western Cape
1d ago
source : Best Za Jobs

Description Western Cape We are supporting our clients as they adapt to a new world in the wake of COVID-19. We are now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading customer service / experience to increase the profitability of the business and remaining committed to treating our customers fairly and ensuring continuous delivery of customer service excellence.

  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution. Requirements 12 months Call Centre experience (Must have) Matric / Grade 12 (Must have) Criminal clear Well spoken (Neutral accent) Hours of work : Monday to Sunday Shifts between 09 : 00am and 22 : 00pm 9 hour rotational shifts Interested candidates can send their CV imraan.richards capita.com

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form