Account Manager
Johannesburg, ZAF
20h ago

Role Responsibilities

  • Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs
  • Maintain solid knowledge of Refinitiv propositions to initiate conversations and raise interest
  • Build and embed a long-term trusted advisor relationship within assigned accounts
  • Drive growth by expanding Refinitiv footprint within their accounts
  • Focus on maintaining overall customer engagement and expanding and retaining managed net revenue
  • Lead all commercial activities within accounts, owning the end to end customer relationship
  • Drive efficiency in account administration (especially for lower value and growth potential accounts)
  • Manage internal and external partners and maintain networks to negotiate and close deals
  • Accountable and responsible for simple order taking
  • Emerging & Growth Model

  • Manage an assigned Growth accounts book on a proactive basis
  • Account Managers may also manage a pooled book of accounts on a reactive basis
  • All Account Managers in Emerging and Growth segments are in charge of revenue retention (primarily), sales, and administration of their accounts
  • Qualifications and Experience Required

  • Strong understanding of customers and their business model and workflows
  • Prior financial sector experience within the customer segment
  • Strong product knowledge
  • Relationship building skills
  • Sophisticated selling skills (identity, develop and articulate a complex proposition / consultative selling)
  • Strong negotiation skills
  • Superior interpersonal skills, ability to develop and execute a sales plan, ability to use a variety of technology with a high level of proficiency
  • Problem solving skills : ability to understand, articulate, structure and solve client needs
  • Presentation and communication skills : ability to deliver presentations and communicate at all levels within an organization
  • Ability to collaborate with account team
  • University / college degree, equivalent experience may be considered depending on position / department, advanced degree may be preferred
  • Significant work experience in applicable industry and knowledge of customer workflow required
  • Proven account management, sales or marketing experience in a customer facing environment required
  • Customer relationship management required across various levels within matrix
  • As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

    Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    Intrigued by a challenge as large and fascinating as the world itself? Come join us!

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