IT Field Technician - Selby(Cash Connect)
Bytes Managed Solutions
Johannesburg Central, South Africa
1d ago

Job Description :

Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.

  • First time fix rate and recall rate under the stipulated requirements.
  • Maintain customer relationship.
  • Internal Processes

  • Be productive based on the calls allocated to them.
  • Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
  • Maintain and manage sufficient boot stock.
  • Complete administration within time frames as per policies.
  • Action and close new calls within customer Service Level Agreements and Mean Time To Respond / Mean Time To Complete.
  • Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs).
  • Job Requirements :

    Matric or other equivalent qualification preferable

  • A + and N + Qualification
  • 2 years’ experience in maintaining equipment in an IT environment
  • 1- 2 years ATMs / POS / Electro-Mechanical Skills / Person which was in a Technical High School experience will be an advantage
  • Valid driver's license

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