Field ATM Technician - Cape Town (Cash Connect)
Bytes Managed Solutions
Cape Town East, South Africa
6d ago

Job Description :

Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.

Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs).

First time fix rate and recall rate under the stipulated requirements.

Maintain and manage sufficient boot stock.

Maintain customer relationship.

Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).

Be productive based on the calls allocated to them.

Job Requirements :

  • Qualifications :
  • Skills :
  • Maintain & install IT related equipment

  • Knowledge of Cash connect product range
  • Matric & relevant qualification : S4 / N6 qualification or equivalent
  • Knowledge of all of the following
  • Desktop hardware
  • MS Office skills
  • Networking skills
  • Electrical (Advance)
  • Mechanical (Advance)
  • Technical writing skills.
  • MS Office
  • Windows XP (MCP) or equivalent.
  • Network Skills (TCP / IP)
  • Training Skills
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