Clients and Markets Library Specialist
2d ago

Line of Service

Internal Firm Services


IFS - Knowledge Management

Senior Associate

Job Description & Summary

A career in Knowledge Management, within Internal Firm Services, will provide you with the opportunity to play an integral part of knowledge sharing across the PwC network so that we can continually provide better service to our clients.

You’ll help organise and manage various sources of information as well as provide research support for internal and external clients.

Our Research team supports internal leaders through research and data analytics to provide actionable insights. You’ll work with our team to examine news media, litigation resources, securities violations, and other applicable sources and will summarise adverse findings for the investigating team.

You’ll also routinely provide procedural support to practitioners navigating PwC’s client risk assessment requirements and tools.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level.

To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

PwC Professional skills and responsibilities for this management level include but are not limited to :

  • Use feedback and reflection to develop self awareness, personal strengths and address development areas.
  • Delegate to others to provide stretch opportunities, coaching them to deliver results.
  • Demonstrate critical thinking and the ability to bring order to unstructured problems.
  • Use a broad range of tools and techniques to extract insights from current industry or sector trends.
  • Review your work and that of others for quality, accuracy and relevance.
  • Know how and when to use tools available for a given situation and can explain the reasons for this choice.
  • Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
  • Use straightforward communication, in a structured way, when influencing and connecting with others.
  • Able to read situations and modify behavior to build quality relationships.
  • Uphold the firm's code of ethics and business conduct.
  • Purpose of Job

    The Library / Research Specialist is responsible for delivering research and insights, through a shared services model that supports PwC Africa member firms.

    The Library / Research Specialist ensures a quality experience for Africa CMD’s clients, which includes attention to detail and follow-through and collaboration within the Library / Research Shared Services Centre support team.

    Library / Research support services will be delivered through a shared services model that supports PwC Africa member firms and will be accessed through the Africa Traffic Controller and the Africa CMD team’s work management system.

    The Library / Research Support Shared Services Centre team comprises researchers and other specialists who supply and communicate information that contributes to business growth, positioning and opportunities.

  • Ongoing investment in tools and technology in the Library / Research Support Shared Services Centre should ensure that PwC Africa’s research and insights are distinctive and impactful;
  • the Library / Research Specialist is responsible for delivering that experience.

    Role Description

    Delivers timely and high-quality responses to requests for Library / Research Support Shared Services Centre support

    Collaborates with Library / Research Support Shared Services Centre team members in the PwC Africa territory

    Comprehensive understanding and extensive working knowledge of research tools, methodology and communication

    Delivers high-value research / market intelligence work with exceptional attention to detail

    Develops proposal research / market intelligence support services, including investment in skills, capabilities and technology, with a good understanding of PwC Africa’s services, go-to-market priorities and strategy, ensuring that research / market intelligence work helps to amplify key messages

    Has knowledge and aptitude to take a research concept through to finality

    Demonstrates excellent working knowledge of research requirements in a corporate environment

    Keeps up to date on trends and new technologies

    Identifies needs or problems and comes up with solutions

    Handles multiple projects of varying complexities and meets deadlines

    Adheres to rules, procedures, policies, instructions and agreements

    Resources and Accountabilities

    Geographical span

    PwC Africa member firms

    Number of direct reports -0

    Manages interns

    Budget (Capital / Operational Costs)

    Capital Cost : Operational Cost :

    Operational Cost :

    Key Competencies and Attributes

    Knowledge, skills and abilities

    Detailed, in-depth experience with research methodology, tools, subscriptions and communication

    Time management, deadline-driven, ability to prioritise

    Works well under pressure

    Accuracy and an eye for detail

    Flexible, responsible mindset

    Ability to take initiative and follow through projects to completion

    Qualification & Experience


    Undergraduate 3 year degree or similar

    Significant experience with research, market intelligence and analysis preferred

    Training / qualifications in research methodology, statistics, analysis or similar preferred

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