Line of Service
Internal Firm Services
IFS - Knowledge Management
Job Description & Summary
A career in Knowledge Management, within Internal Firm Services, will provide you with the opportunity to play an integral part of knowledge sharing across the PwC network so that we can continually provide better service to our clients.
You’ll help organise and manage various sources of information as well as provide research support for internal and external clients.
Our Research team supports internal leaders through research and data analytics to provide actionable insights. You’ll work with our team to examine news media, litigation resources, securities violations, and other applicable sources and will summarise adverse findings for the investigating team.
You’ll also routinely provide procedural support to practitioners navigating PwC’s client risk assessment requirements and tools.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level.
To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.
PwC Professional skills and responsibilities for this management level include but are not limited to :
Purpose of Job
The Library / Research Specialist is responsible for delivering research and insights, through a shared services model that supports PwC Africa member firms.
The Library / Research Specialist ensures a quality experience for Africa CMD’s clients, which includes attention to detail and follow-through and collaboration within the Library / Research Shared Services Centre support team.
Library / Research support services will be delivered through a shared services model that supports PwC Africa member firms and will be accessed through the Africa Traffic Controller and the Africa CMD team’s work management system.
The Library / Research Support Shared Services Centre team comprises researchers and other specialists who supply and communicate information that contributes to business growth, positioning and opportunities.
the Library / Research Specialist is responsible for delivering that experience.
Delivers timely and high-quality responses to requests for Library / Research Support Shared Services Centre support
Collaborates with Library / Research Support Shared Services Centre team members in the PwC Africa territory
Comprehensive understanding and extensive working knowledge of research tools, methodology and communication
Delivers high-value research / market intelligence work with exceptional attention to detail
Develops proposal research / market intelligence support services, including investment in skills, capabilities and technology, with a good understanding of PwC Africa’s services, go-to-market priorities and strategy, ensuring that research / market intelligence work helps to amplify key messages
Has knowledge and aptitude to take a research concept through to finality
Demonstrates excellent working knowledge of research requirements in a corporate environment
Keeps up to date on trends and new technologies
Identifies needs or problems and comes up with solutions
Handles multiple projects of varying complexities and meets deadlines
Adheres to rules, procedures, policies, instructions and agreements
Resources and Accountabilities
PwC Africa member firms
Number of direct reports -0
Budget (Capital / Operational Costs)
Capital Cost : Operational Cost :
Operational Cost :
Key Competencies and Attributes
Knowledge, skills and abilities
Detailed, in-depth experience with research methodology, tools, subscriptions and communication
Time management, deadline-driven, ability to prioritise
Works well under pressure
Accuracy and an eye for detail
Flexible, responsible mindset
Ability to take initiative and follow through projects to completion
Qualification & Experience
Undergraduate 3 year degree or similar
Significant experience with research, market intelligence and analysis preferred
Training / qualifications in research methodology, statistics, analysis or similar preferred