Sales and Service Consultant E
FNB POP Branch Delivery ChristianaEnds 17 Sep 2018
North West, South Africa
7d ago
  • About us, purpose, experience and qualifications
  • about us

    With FNB, you can be part of a company that offers you a career, not just a job. With a wide range of employment options and business areas to choose from, you are bound to find a perfect fit.

    We share accountability with our employees and provide you with the best possible opportunities to learn and grow. We are breaking new ground with our innovative thinking and challenging our employees to think differently and develop into the thought leaders of the future.

    The foundation of our success is in our entrepreneurial culture and the belief that our people are our single most important resource.

    If you share our values of being : Helpful Effective Ethical Innovative Accountable and you have one simple goal : to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

    All appointments will be made in line with the Bank’s EE Strategy.

    purpose

    To provide a positive customer experience by being helpful and sensitive customer needs, expectations and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

    experience and qualifications

    Minimum Requirement : NQF 4 Qualification 1- 2 years related experience Preferred (Ideal) Qualification : Relevant NQF 5 qualification as prescribed by the Financial Services Board Regulatory Exam qualification An appropriate recognised business Diploma or Higher Certificate at, NQF level 6 FAIS Yes

  • Additional information and responsibilities
  • additional requirements

    There are no additional requirements associated with this vacancy.

    responsibilities

    Connect with our customers by living up to our brand promise of how can we help you? at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs Conduct themselves in an ethical manner at all times Adhere to the TCF (Treating Customer fairly) principles in all that you do Identify and sell / cross sell products aligned to customer needs Maximize channel optimisation opportunities identified aligned to customer needs Ensure activities support cost containment and reduction Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-

    service channels Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-

    service channels Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Fulfilling transactions above the benchmark set and providing an exceptional customer experience

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