Workforce Planner / Real Time Analyst
O Dwyer Personnel
Western Cape, South Africa
3d ago
source : findojobs-za

A leading International company with presence on every continent is looking to recruit a Real Time Analyst. This role involves ensuring adherence to the forecasted schedules provided by the client 4 weeks in advance.

Duties Include : Supports the site management team by optimizing the staffing requirements that fit sites needsCreating daily capacity planning and aligning leave management in line with the capacity requirementsDaily coordination with the WFM team in order to effectively adjust required schedules and report out the capacity utilization Creating mitigation plans for capacity risks or gaps by managing dependencies across operating unitsCoordinating with operations and the WFM planning team to analyze historical data and forecast demand for that siteManaging the analysis of daily, weekly, and monthly reporting of performance via Key Performance Indicators (e.

g., service level)Building a strong relationship with the operations team to ensure proper execution of the capacity plan Providing the optimal workforce and capacity planning solutions for the upcoming initiatives and new service launchesBe actively engaged with queue and routing mechanisms to make proactive changes for long term trends, aRequirements : MatricBPO advantageous2 5 years planning / scheduling experience

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