Sea Logistics Customer Care Reefer Expert
Kuehne Nagel
Cape Town, Western Cape, South Africa
1d ago

We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.

Your Role

Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints.

To provide front line support for customers and to ensure that customers are satisfied with products, services, and features.

To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).

Your Responsibilities

  • Arrange export shipments - Logistics as well as Required Perishable documentation for inspections
  • Knowledge of import country requirements at the time of booking
  • Deal with Transporters to arrange placing of containers and availability of trucks , Department of Agriculture, Land Reform and Rural Development (DAFF) for the inspection of fruit for certain markets ( person requires the knowledge of which markets these are ) , Cold stores to arrange placing of containers , time and coordination , Perishable Products Export Control Board (PPECB) for the inspection of the fruit , Carriers to place the booking , availability of slots , equipment and vessels , Clients to receive orders , communication , accurate instructions
  • Take ownership of transport delays avoid cost for service failure
  • Your Skills and Experiences

  • Matric, National Qualification and first university degree is an advantage
  • No less than 3 years Perishable / Clearing and forwarding experience, with a strong focus on exports
  • Communication & Conflict resolution skills
  • Decision making & Problem solving skills
  • Excellent Time Management skill, must have proven track record of meeting tight deadlines.
  • Committed, Customer Orientated, Accountable
  • Available after hours, Structured, Result Driven, Able to work independently, and make sound decisions
  • Able to work under pressure, be proactive, self initiative.
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