Manager, Lodging Content Operations
Expedia, Inc
Benoni, ,South Africa
16h ago

Expedia The Manager, Lodging Content Operations will lead two teams to success in creating and maintaining website descriptions for new and existing properties in Africa, Indian Ocean and Israel.

The Manager will focus on creativity, efficiency, and a strong sense of ownership among team members. He / she will bring best practices in operations management to ensure clear, accurate, and comprehensive property information about rooms and rates, property features, room amenities, media, and promotions.

  • The successful candidate will do this, while meeting tight deadlines and high levels of customer service. He / she will set clear team and individual goals;
  • and ensure open communication and collaboration both among team members and with other teams. The Manager, Lodging Content Operations, will work closely with sales and many internal teams, including peers managing similar teams in EMEA and around the world.

    Candidates must have excellent oral and written fluency in English. Please note this is NOT an editorial management job overseeing manually written text.

    The Manager will report into the Director, EMEA, within the Global Supply Operations (GSO) group. Key Areas Of Responsibility Drive design, implementation, and execution of process improvements Work with stakeholders on strategy, success measures, and outcomes, using test-

    and-learns and data to steer decisions Ensure teams follow defined processes and hit productivity and quality goals; manage case escalations Manage team metrics reporting and analysis Assume other project and management tasks, as assigned by the Director, EMEA Requirements / Core Competencies Oral and written fluency in English Experience in operations management and managing through rapid changes in technology, processes, and team tasks, with a focus on customer service Excellent skills in communication, cross-

    team work, and finding creative solutions Experience in team management; ability to train, coach, and develop members while displaying trust, flexibility, and fairness Organizational and interpersonal skills and drive, professional demeanor, positive attitude Ability to grasp technical and abstract concepts, maintain large-

    picture perspective of processes, and quickly learn and incorporate technology / software tools Excellent skills in MS Office, including Word, Outlook, Excel, and PowerPoint University degree in hospitality / tourism / travel, business / e-

    Commerce, or related areas Hotel or travel-industry experience preferred *LI-JS1 LPS-GSO-EMEA-OTHER Expedia is committed to creating an inclusive work environment with a diverse workforce.

    All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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