Regional Manager: Broker KZN
Nedbank
Durban, ZA
2d ago
source : SuccessFactors

Job Purpose

  • To manage the Nedbank Insurance Broker teams from a sales, compliance and operational perspective and deliver the required results through enabling others and ensuring alignment to Nedbank'
  • s strategic focus areas.

    Job Responsibilities

  • Build and maintain relationships with relevant stakeholders.
  • Identify and meet stakeholder needs, including giving them regular feedback.
  • Identify opportunities for collaboration.
  • Ensure effective resource capacity and planning.
  • Achieve clear accountability of team members.
  • Ensure resource capacity is aligned to the needs of the business.
  • Ensure relevant processes and procedures are followed.
  • Plan and monitor development by scheduling and tracking team progress against performance.
  • Engage with the team and Identify additional training and development requirements. E
  • nsure relevant stakeholders are kept informed and updated.
  • Identify opportunities for improvement.
  • Ensure transformational targets are met.
  • Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
  • Stay abreast of developments in field of expertise, ensuring personal and professional growth.
  • Understand and embrace the Nedbank vision and values, leading by example.
  • Participate in the development and implement action plans to address issues raised in culture surveys.
  • Create a client service culture through various interventions.
  • Achieve operational excellence.
  • Encourage team to generate innovative ideas and share knowledge.
  • Manage budget costs within budgeting constraints.
  • Set and allocate sales targets for the team. Review sales targets against performance.
  • Ensure profitability of distribution medium.
  • Make recommendations for alternate improvements to the business by reviewing non-performing areas.
  • Meet financial targets through monitoring, tracking and reviewing performance of the team.
  • Ensure quality sales standards are agreed to and delivered on.
  • Manage performance of staff by implementing performance agreements and ensuring a clear vision.
  • Mentor and coach staff on identified performance gaps.
  • Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
  • Follow the recruitment process when recruiting talent.
  • Maintain a high performing team and ensure an environment for optimal performance is created by identifying talent pool through career conversations, using the talent grid principles and developing talent retention programmes.
  • Manage the onboarding process of new employees.
  • People Specification

    Essential Qualification

  • Matric / Grade 12 / National Senior Certificate
  • Relevant FAIS Personal and Commercial Lines Qualifications
  • Class of Business Training (non-negotiable)
  • Continuous Professional Development - Points
  • Key Individual (non-negotiable)
  • Relevant Insurance Qualification (NQF 7)
  • Bachelor's Degree (Preferred)
  • Type of Exposure

  • Communicating job requirements and performance standards to others
  • Managing a sales team - not in dictionary
  • Conducting performance appraisal interviews
  • Conducting performance feedback meetings
  • Checking performance data to measure employee performance
  • Enforcing disciplinary actions against employees
  • Assuming a key leadership role
  • Investigating and reviewing processes to improve client satisfaction
  • Coaching and mentoring of others
  • Providing constructive feedback to employees
  • Minimum Experience Level

  • Minimum 8 years in an Insurance Sales role and must have experience in managing Brokers.
  • Minimum 5 years in Insurance Key Individual Management role.
  • Commercial and Personal Lines experience. (non-negotiable)
  • Class of Business Training
  • Technical / Professional Knowledge

  • Business administration and management
  • Client service management
  • Employee training / development
  • Financial Accounting Principles
  • Governance, Risk and Controls
  • Organisational systems
  • Principles of project management
  • Relevant Nedbank product knowledge
  • Staff resource planning
  • Management information and reporting principles, tools and mechanisms
  • Behavioural Competencies

  • Becoming a Business Advisor
  • Building the Sales Team
  • Building Trusting Relationships
  • Coaching the Sales Team
  • Driving for Results
  • High-Impact Communication
  • Making Sales Operations Decisions
  • Motivating the Sales Team
  • Preference will be given to individuals from underrepresented groups.

    Please contact the Nedbank Recruiting Team at +27 860 555 566

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