People Director: Merchants Group
Cape Town, South Africa,
3d ago

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

With over 35 years’ experience in managing contact centre operations across the globe, we are proud of our ability to deliver real business value through our exceptional people, best practice models, process and leading technologies.

We are also backed by Dimension Data - a global IT service specialist and solution provider, and NTT - one of the world's largest telecommunication companies in the world.

Our purpose is to make every person we come in contact with experience the exceptional and we believe in creating sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.

Want to be part of our team?

The Senior Human Resources (HR) Director forms part of a HR Leadership organisation and operates at a global, regional or local level and is one of the most senior HR professionals for an operational entity in a specific geography.

They may be required to co-ordinate the HR activities between different business units globally, within a region or locally.


The Senior HR Director takes the responsibility for managing the human resources organisation across different business units globally, in the region or locally.

Their primary objective is to work closely with the relevant human resources leadership, strategists and decision makers to compile a human resources strategy that will deliver the strategic objectives as outlined in the global, regional or local organisational strategy.

They ensure the ongoing implementation of global policies and the introduction of policies to ensure global, regional or local compliance.

The Senior HR Director collaborates with the Legal department to ensure legal compliance and relevance of employment contracts.

Recruitment and Talent Acquisition

They are responsible for pipeline management and accurate people forecasting and resourcing in line with the strategic workforce planning model and processes.

They ensure the deployment of global, regional or local recruitment processes and monitor compliance to these to ensure the acquisition of appropriate talent.

They take responsibility for the optimal use of internal and direct recruitment methods. They ensure due diligence and manage change around all acquisitions.

Reward and Recognition

Senior HR Directors work closely with the Remuneration team and train managers on the process of remuneration governance in the business.

They introduce the Total Reward concept to key managers in the business. They evaluate and review the implementation of the salary increase and bonus processes and make suggestions for improvement where applicable.

They implement the various remuneration related processes, ensuring that all employees are aware of these processes. Senior HR Directors drive the implementation of the Excellence Program and ensure that nominations and awards are adjudicated.

Learning and Development

The training and development of managers on the Dimension Data leadership brand and ensuring implementation thereof is part of the responsibility in this role.

They assist managers with the career development process and ensure adherence to the process. They also ensure that employees reporting to them are engaged and understand their career opportunities, by taking responsibility for the training and development of their team members.

They ensure that training and development strategies are in line with business objectives.

HR Metrics

In consultation with the HR organisation and the business strategy, they develop and manage the human resources budget and apply for the relevant rebates in line with legislation.

They compile monthly reports and HR metrics and discuss these with the management team at monthly meetings. They co-ordinate the HR events calendar and ensure implementation thereof.

Employee Engagement

The Senior HR Director is responsible for global, regional or local employee engagement. They are responsible for the marketing of the Dimension Data employee value proposition, with employees and externally.

When required they drive the co-ordination and implementation of the employee satisfaction and best company to work for surveys.

They collate and provide feedback to management teams regarding the results of such surveys and other trends and assist with the development of strategies to continuously improve the employee experience.

They drive the organisational culture by sharing best practices, developing and sustaining cross functional relationships and filtering information downwards.

Performance Management

Leading team of Senior HR managers, they manage performance to ensure strategy execution. They are responsible for the co-

ordination of the activities of their HR teams, setting and measuring performance targets. They ensure the disciplined execution of the Performance Management process and the cascading of key performance indicators to align these to business strategy.

They provide ongoing training and education to managers on process and proactively assist them in managing poor performers.

People Management

As a Manager of the HR team, they are responsible for operational management of the team, creating and executing on plans and reporting on the team activities in the required forums.

Working closely with the HR organisation, they oversee the management of the human resource information systems and necessary reports for critical analyses of the relevant HR function and the people resources.

Behavioural Skills

They are effective listeners and problem solve people issues, thereby gaining credibility throughout the organisation with management and employees.

They are visionary leaders and they demonstrate the ability to interface and maintain effective working relationships with all departments.

Senior HR Directors maintain integrity and act as role models and advisors, building a cohesive team.

What would make you a good fit for this role?

We want people like you! The passionate kind. People who live, think and deliver exceptional. If you're ready to take the next step in your career, then look no further!

Diversity in Merchants

Merchants is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

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