EMC - Linux Engineer
dimension data
Johannesburg, South Africa
6h ago

Job Profile Senior Platform Support Specialist

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.

You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.

You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.

Great work. Great opportunities.

Want to be part of our team?

The Senior Platform Support Specialist operates in complex environments, taking their guidance and instructions from the Platform Support Manager.

The Senior Platform Support Specialist provides a service to internal end users to ensure that the operational platforms remain functional through proactively identifying, investigating and resolving technical incidents and problems related to their area of specialisation.

The Senior Platform Support Specialist focuses on all lines of support for complex incidents, requests, problems and events.

What you'll be doing

What we will expect you to do :

You will participate in projects (as assigned), take responsibility and accountability for the following deliverables, in particular but not limited to and dependant on the scope of the project : Provide an end-

user perspective into the way the functionality should be deliveredIdentify and document technical gap analysisTranslate the Functional requirements into documented Technical RequirementsProvide input into the Business & Functional RequirementsWork with the business and relevant delivery teams providing input to the definition of processes, procedures and work instructions, and if required, prepare the necessary documentationDocument user guides and templates for service / architecture supportDocument test cases and participate in system and user testingSpecify, deliver, install, and configure the existing / proposed GSOA architecture as proposed by solution architectsCreate scripts and integration tools for GSOA integration pointsDevelop and test product rules using knowledge of the product and GSOA domain skillsInstall, setup, and manage production middleware with the help of middleware expertsProvide technical consultancy and guidance to region’s project teamImplement and optimize scripts based on functional specifications from regional engineersMonitor and troubleshoot system performance and data loadingAdhere to and follow the Global Services Development & Support processesProvide support to team members and end-

users on functionality of systems used within Dimension Data which are covered by the mandate of Global Information ServicesParticipate and actively be involved in the Global Services Development and Support processes, in particular, but not limited to : Change Management -

supporting end users in developing business requirements, validating enhancement requests, documenting Functional Specifications including test cases and logging Change RequestsRelease Management supporting the development and deployment cycle by performing Functional Testing including creating and / or editing System documentation and the Deployment process including User Acceptance Testing, Implementation and Post Production supportSupport validating bug fixes are documented correctly and are included and managed through the Release Management cycle (including Patch Process)Training preparing and delivering system and functional training to team members and end usersOn call provide after hours on-

call support on a rotational basisActively participate in any assigned tasks and / or projects and meet agreed timeframesWork as part of the team to meet the success criteria set for operational support and / or projectsCommunicate and escalate if any issues arise or deliverables cannot be met and request assistance, if required, to ensure deliverables are metCommunicate regularly and proactively with your manager, team members and communities within Dimension DataSupport and work towards Dimension Data meeting it’s strategies (as defined from time to time)Undertake, as requested by your manager, general tasks which are required to meet the objectives of Global Services and Dimension Data

Your responsibilities will include, but are not limited to

  • Support Regional backend EMC products that provide monitoring capabilities to our clients, specifically watch4net, NCM, etc
  • Support our middleware bus components including rabbit mq and various Linux based servers
  • Stay up to date with, current EMC standards, test procedures, instrumentation, technology by internal training sessions, attending external seminars, and reading technical articles.
  • Lead efforts to guide team to best practices for RabbitMQ and Kafka usage, high availability and business continuity
  • Create and support MQ objects across internal and end-user applications
  • Administer MQ security across all database environments including use of SSL / TLS when appropriate
  • Proven expertise in Kubernetes Container Orchestration, Docker Containers.
  • Ensure that the container orchestration platform (Docker / Kubernetes) is maintained properly by measuring and monitoring availability, latency, performance and system health.
  • Assist development teams to migrate applications to Docker based PaaS
  • Solid knowledge of monitoring tools and fine-tuning alerts on Prometheus, Grafana, Elastic search.
  • Monitor, prevent and troubleshoot security related issues
  • Good Linux system administrator skills and TCP / IP network fundamentals
  • What would make you a good fit for this role?

    Your responsibilities will include, but are not limited to

  • Support Regional backend EMC products that provide monitoring capabilities to our clients, specifically watch4net, NCM, etc
  • Support our middleware bus components including rabbit mq and various Linux based servers
  • Stay up to date with, current EMC standards, test procedures, instrumentation, technology by internal training sessions, attending external seminars, and reading technical articles.
  • Lead efforts to guide team to best practices for RabbitMQ and Kafka usage, high availability and business continuity
  • Create and support MQ objects across internal and end-user applications
  • Administer MQ security across all database environments including use of SSL / TLS when appropriate
  • Proven expertise in Kubernetes Container Orchestration, Docker Containers.
  • Ensure that the container orchestration platform (Docker / Kubernetes) is maintained properly by measuring and monitoring availability, latency, performance and system health.
  • Assist development teams to migrate applications to Docker based PaaS
  • Solid knowledge of monitoring tools and fine-tuning alerts on Prometheus, Grafana, Elastic search.
  • Monitor, prevent and troubleshoot security related issues
  • Good Linux system administrator skills and TCP / IP network fundamentals
  • Apply
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