A vacancy has arisen for a Customer Services Team Leader
CRITERIA : Grade12 Certificate
Highly customer focused, motivated and dynamic Personality.
A calm head, empathetic manner
Excellent organizational skills.
High attention to detail.
Ability to work under pressure.
A professional, clear and concise communicator.
Proven analytical / problem solving skills
Able to resolve customer complaints and disputes in a fair and calm manner
Highly structured in daily tasks and time planning
Effectively able to communicate ssues and solutions for customer service delivery effectively to management
Liaising with local customers.
Processing of Documentation (in & out).
Constant feedback to the customer
Maintain competent understanding of company’s products, their functions and alternatives.
Ensure accuracy of all customer details and all communication is correctly recorded on the computer systems.
Manage customer expectations through clearly explaining the situation, next steps and potential outcomes
Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to the Manager.
Coordinate, analyze and improve customer service functions to meet company goals.
Maintain database of customer sales order and invoicing records.
Provide assistance and advice to junior team members on how to manage client interaction and provide help and advice on key customer service skills.
Liaise with internal departments and elevate customer queries to management if requited and report back to customer.
R28000 / Benefits / Incentives / Bonus