Account Analyst
Capitec Bank
Johannesburg, GT, ZA
4d ago

Purpose Statement

  • To support with the day to day running and maintenance of portfolios by providing a central office-bound contact point for client service queries / requests, administration assistance and adding value to clients through the identification of cross-selling opportunities, monitoring all loan facilities in the portfolio on a daily basis against set parameters / conditions.
  • Minimum :

  • At least 5 years, of which 1 year should have been spent in the Business Banking environment.
  • Experience in preparing and motivating Credit applications is essential
  • Qualifications (Minimum)

  • Diploma in Commerce or Banking
  • Qualifications (Ideal or Preferred)

  • Bachelor's Degree in Banking or Commerce
  • Minimum :

  • The features, benefits and value propositions of respective company product / service offerings.
  • General banking practices and procedures.
  • Understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market
  • Credit principles and practices, including an understanding of credit application, securities and balance sheet requirements. .
  • The Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA).
  • Administration processes and procedures pertaining to Business Banking transactions.
  • Client relationship management and service principles.
  • Ideal :

  • Competitor product offerings / channels / operational and marketing tactics would be advantageous.
  • Capitec / Business Bank systems and processes
  • Skills

  • Communications Skills
  • Negotiation skills
  • Problem solving skills
  • Analytical Skills
  • Planning, organising and coordination skills
  • Competencies

  • Deciding and Initiating Action
  • Deciding and Initiating Action Acting Decisively
  • Deciding and Initiating Action Demonstrating Initiative
  • Deciding and Initiating Action Making Accurate Judgments and Decisions
  • Relating and Networking
  • Relating and Networking Creating and Maintaining Networks
  • Relating and Networking Establishing Relationships
  • Relating and Networking Interacting with People at Different Levels
  • Relating and Networking Managing Political Situations
  • Persuading and Influencing
  • Persuading and Influencing Making Convincing Arguments
  • Persuading and Influencing Making a Strong Impression
  • Persuading and Influencing Negotiating Agreements
  • Analysing
  • Analysing Critical Thinking
  • Analysing Evaluating and Implementing Ideas
  • Analysing Reading Effectively
  • Analysing Solving Complex Problems
  • Analysing Testing and Troubleshooting
  • Analysing Thinking Broadly
  • Analysing Using Math
  • Analysing Working with Financial Information
  • Planning and Organising
  • Planning and Organising Coordinating Project Activities
  • Planning and Organising Driving Projects to Completion
  • Planning and Organising Managing Resources
  • Planning and Organising Prioritising and Organising Work
  • Delivering Results and Meeting Customer Expectations
  • Delivering Results and Meeting Customer Expectations Championing Customer Needs
  • Delivering Results and Meeting Customer Expectations Delivering High Quality Work
  • Delivering Results and Meeting Customer Expectations Meeting Basic Work Expectations
  • Delivering Results and Meeting Customer Expectations Serving Customers
  • Adapting and Responding to Change
  • Adapting and Responding to Change Acting as a Champion for Change
  • Adapting and Responding to Change Adapting to Change
  • Adapting and Responding to Change Supporting Change
  • Adapting and Responding to Change Working with Ambiguity
  • Adapting and responding to change Working with Diverse Populations
  • Coping with Pressures and Setbacks
  • Coping with Pressures and Setbacks Demonstrating Tenacity and Perseverance
  • Coping with Pressures and Setbacks Displaying Confidence and Composure
  • Coping with Pressures and Setbacks Maintaining Work-Life Balance
  • Coping with Pressures and Setbacks Managing Stress
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