CRM Associate - Mr D Food
Mr D Food
Cape Town, South Africa
5d ago

Mr D Food, a division of takealot.com, is looking for a highly talented CRM Associate to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, young, creative, hard working people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Reporting to the CRM Manager your responsibilities will include :

  • Custodian of the Braze & mailchimp platforms (must become internal expert)
  • Day-to-day execution & quality control of all communication campaigns (Email, In App, Push to our base & intergroup company bases) via these platforms
  • Ensuring campaigns are signed off by relevant parties (whoever briefed it in, signs it off)
  • Monitoring campaigns key health factors (deliverability, spam rates, unsubscribes etc.)
  • Reporting on campaign performance, benchmarks & best practice to ensure continuous improvement of strategies
  • Monitoring of the CRM budget & targets
  • Attributes required :

  • A grounding in marketing and communication principles
  • Tech Savvy with an inquisitive mind
  • Solutions-oriented, can-do attitude and high energy
  • Highly organized and efficient, whilst being flexible and versatile
  • A passion for social media and a deep understanding of the top social media channels
  • An enthusiasm for and an understanding of e-commerce and customer service
  • Exceptional English writing skills, with strong attention to detail
  • A basic understanding of google analytics and google adwords
  • Experience with MailChimp or equivalent email marketing tool
  • The appetite for being involved in a startup environment
  • Qualifications :

  • A minimum of 3+ years working in CRM or similar role
  • A relevant tertiary qualification
  • The Environment :

  • takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.
  • com being the leading e-commerce company in Africa.

  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback / new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, its all in the execution after all.
  • We love what we do and what we are creating.
  • We seek to Employ an Extra Ordinary Mind who :

  • is forthright but respectful
  • is an expert at doing, who can not only design but also execute
  • is analytical, able to use data to make decisions
  • is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
  • is passionate about the potential of e-commerce and delivering a world-class customer experience
  • is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
  • is able to think about problems from a business perspective using technical and product input
  • is curious and challenge the status quo
  • is innovative and enjoys iteration
  • is collaborative
  • will be at the cutting edge of developing new concepts for takealot.com.
  • thinks like an owner of the business.
  • is SMART, has INTEGRITY and is HARDWORKING
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