Mr D Food, a division of takealot.com, is looking for a highly talented CRM Associate to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, young, creative, hard working people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
Reporting to the CRM Manager your responsibilities will include :
Custodian of the Braze & mailchimp platforms (must become internal expert)
Day-to-day execution & quality control of all communication campaigns (Email, In App, Push to our base & intergroup company bases) via these platforms
Ensuring campaigns are signed off by relevant parties (whoever briefed it in, signs it off)
Monitoring campaigns key health factors (deliverability, spam rates, unsubscribes etc.)
Reporting on campaign performance, benchmarks & best practice to ensure continuous improvement of strategies
Monitoring of the CRM budget & targets
Attributes required :
A grounding in marketing and communication principles
Tech Savvy with an inquisitive mind
Solutions-oriented, can-do attitude and high energy
Highly organized and efficient, whilst being flexible and versatile
A passion for social media and a deep understanding of the top social media channels
An enthusiasm for and an understanding of e-commerce and customer service
Exceptional English writing skills, with strong attention to detail
A basic understanding of google analytics and google adwords
Experience with MailChimp or equivalent email marketing tool
The appetite for being involved in a startup environment
A minimum of 3+ years working in CRM or similar role
A relevant tertiary qualification
The Environment :
takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.
com being the leading e-commerce company in Africa.
We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback / new ideas on where we can improve.
We are short on ego and high on output.
We are doers and not only thinkers, its all in the execution after all.
We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who :
is forthright but respectful
is an expert at doing, who can not only design but also execute
is analytical, able to use data to make decisions
is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
is passionate about the potential of e-commerce and delivering a world-class customer experience
is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
is able to think about problems from a business perspective using technical and product input
is curious and challenge the status quo
is innovative and enjoys iteration
will be at the cutting edge of developing new concepts for takealot.com.
thinks like an owner of the business.
is SMART, has INTEGRITY and is HARDWORKING