Customer Service Representative
Parkview, South Africa
2d ago

Mukuru has exciting opportunities available for x2 experienced Customer Service Representatives to join our team based in Parkview, Pretoria.

The main purpose of this position is to provide foreign exchange services in a professional and efficient manner.

The Customer Service Representative reports directly to the Branch Manager.

The successful candidate is responsible for processing foreign exchange transactions in an accurate and professional way.

They are required to carry out transactions in a legally compliant manner by checking the integrity of the documents provided and identify potential fraudulent documents.

Internal Liaison takes place with the branch staff. External liaison takes place with external customers.

Duties and Responsibilities (include but is not limited to) :

  • Process foreign exchange transactions accurately
  • Ensure correct and valid documentation in provided by customers in order to ensure legal compliance
  • Manage stock to ensure accurate balancing
  • Maintain current knowledge of foreign exchange and ICFX system
  • Uphold the company brand
  • To manage own professional and self-development
  • Key Requirements :

  • Grade 12 / or equivalent (Essential)
  • Mukuru Forex Consultant training course (Essential)
  • Must remain current and competent by-passing tests and assignments (Essential)
  • Understanding and speaking of English (Essential)
  • 1-year Customer Service Consultant experience (Essential)
  • Foreign exchange experience (Desirable)
  • Knowledge of foreign currencies
  • Knowledge of FICA regulations
  • Knowledge of exchange control regulations
  • Knowledge of ICFX system
  • Additional Skills :

  • Computer skills
  • Telephone skills
  • Verbal and written communication skills
  • Organisational & administrative skills
  • Attention to detail
  • Should you be appointed in a remote / work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

    Only shortlisted candidates will be contacted. If you do not receive any response after two weeks of the closing date, please consider your application unsuccessful.


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