Employee Benefits Service Delivery Expert (E B Consulting)
Execuplace Appointments
Johannesburg, Gauteng
5d ago
source : findojobs-za

Our client, a dynamic Financial Services Provider is seeking to employ a Senior Employee Benefits Consultant (Service Delivery Expert The SDE consultant will be responsible for overall delivery of designated client and managing the relationshipGrow RelationshipsResponsible for servicing and retaining the major client assigned to youResponsible for identifying enhancements & implementing where approvedTrack Service Delivery and manage accordingly at all levels including Employees and EmployerEnsure all required information reaches clients and relationship is developedReduce Unsolved Queries : Stakeholder engagement for clients i.

e. PFA, FSCA, otherResolution of escalated queries and / or communicating with client on problem areasTreting stakeholders with care and in line with TCF, POPI and other applicable legislationEffective Solution DrivenManage delivery and query resoltion to avoid complaints / escalationsDemonstrate commitment and determination to providing solutions to clientsWill be required to perform other functions from time to timeCompentencies RequiredMatricExcelCommunication (Written and Verbal)English (Business Writing and email etiquetteStakeholder management (CRM)Industry knowledge and experienceAccuracy and attention to detailJudgement and Decision MakingWorking under Pressure and Deadline DrivenOrganizational skills / Planning and prioritisingInterpersonal skillsSetting goalsCross team collaborationInnovationManagement of timeQualifications : Relevant B Com, or Bachelor's Degree, MBA Preferable10 years' experience in a similar roleEB experienceFinancial AcumenCertified Financial Planner (NQF Level 5) and other professional education requirementsRE1 & RE5Employee Benefit Consulting experience of 10 years' essentialExcellent Command of English5 years' experience in the Retirement Industry / Employee BenefitsAbility to work independently and as a team memberKnowledge of other SA LegislationSolving skillsExcellent communication skills (verbal and written)The incumbent may not be someone previously removed from an office of trust based on misconduct involving dishonestyThe incumbent may not hold a criminal recordOrganisational Values : Ensure adherence to all organisational objectivesDevote the whole of your time, attention and abilities during working hours to discharge of your duties with strict accuracyUse your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interest, reputation and goodwill of the company.

Any other duties as determined by the business needs and to participate in all organisational events as required.Efficient Delivery ManagementTo be punctual, meetings with internal and external service providers to remain currentCosts to be considered, demonstrating most effective methods for servicing clientEnsure comprehensive and speedy resolution to client queriesInternal and External reporting to be submitted timeously, escalating where necessaryNew Company BrandProfessional communication, updating client, well presented and knowledgeable onFundAnnual planner for client and managing expected delivery internally and with clientIdentify gaps and manage possible solutions for client and / or internal processesImprove client experience of the Company by streamlining processes and delivery

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