Clinical Technologist, CRHF - Cape Town
Medtronic
Cape Town, Western Cape, South Africa
5d ago

Main Purpose :

  • Build and maintain strong relationships with implanters and all clinical stakeholders. Act as Medtronic’s primary liaison and be the preferred partner / consultant for patient care.
  • Promote and sell Medtronic’s products, features and benefits
  • Achieve sales revenue targets for a specified territory, by promoting defined Medtronic products to key specialists and technical staff
  • Understand the clinical and service needs of customers and provide highest level of clinical service and technical support to customers while seeking out efficiency
  • To ensure that the Company’s agreed quality standards are maintained with regard to its products, procedures, policies, operations and customer contact
  • Key Accountabilities :

  • Proactively keep abreast of current & future tenders / agreements / rebates affecting the territory and MDT internal processes & personnel / departments involved
  • Participate in tech services support activities
  • Focus on a chosen area of specialism e.g. EP, Carelink Express, new technology roll-outs etc.
  • Practice professional and effective clinical territory management in specified accounts and territory in terms of building and maintaining relationships, clinical selling and service, organisation, administration and expense planning / control and reporting
  • Pro-actively manage and execute clinical service requirements across territories, effectively engaging the relevant parties where most appropriate
  • Access key influencers and key hospital stakeholders to leverage relationships with clinical stakeholders and execute on account strategies
  • Achieve sales targets through effective sales and service strategies. Pro-actively manage and execute clinical service requirements for the territory.
  • Encourage a team environment by providing support in other territories as needed
  • Support sales activities by presenting to healthcare professionals on related technical issues, or for nursing staff on a more general pacing educational basis
  • Feedback information regarding commercial opportunities and commercial intelligence to relevant managers and other divisional staff. Utilise Salesforce.com
  • Ensure the highest level of clinical, technical and sales knowledge is attained and maintained
  • Consistently set and meet quarterly performance goals
  • Support clinical study activities in conjunction with the Clinical Research Manager
  • Monitor field inventory effectively to ensure appropriate levels of inventory in each location relative to demand
  • Complete cycle counts of all required field locations on time and follow up on any missing stock
  • Retrieve all expiring product from field locations and return to the warehouse prior to expiry
  • Observe all health and safety policies and procedures and take all reasonable care that actions or omissions do not impact on the health and safety of others.
  • Work within and actively promote Medtronic’s Mission, corporate strategies, policies, procedures and Code of Conduct. Comply with Medtronic’s Finance and Legal policies and procedures, respond to both Internal and External Audit enquiries in a timely manner, and ensure follow-up on Action Items to address Audit recommendations.
  • Attributes :

  • Customer focussed :
  • Able to build credible relationships with all clinical stakeholders within a hospital
  • Technical and Clinical expert :
  • Excellent level of clinical and technical CRHF Knowledge
  • Can consult with an unbiased Patient focus based on evidence and clinical data
  • Able to convey complex technical and clinical information succinctly to different audiences
  • Passion for clinical sales :
  • Ability to succinctly document a business plan, conduct account planning analysis and opportunity assessments
  • Solid ability to cultivate relationships with clinicians
  • Understanding of the customer value proposition
  • Embraces sales skills, systems and processes including salesforce.com (SFDC)
  • Team Player :
  • Communicates and cooperates effectively in a team
  • Follows team approach to win business
  • Able to set and reset priorities based on team and business needs
  • Enthusiastic, self-motivated and positive
  • Demonstrates a good awareness of others
  • Communication :
  • Excellent communication and interpersonal skills
  • Good verbal communicator and presenter
  • Able to communicates with ease at different levels of hierarchy
  • Strong demonstrated ability to develop and relationships and communicate concepts with key clinicians
  • Self-motivation :
  • Enthusiastic, self-motivated and positive
  • Willingness to further develop technical and business / sales techniques
  • Assertive, confident, yet flexible
  • Resilient and persistent
  • Seeks feedback and works on development
  • Organisation :
  • Good time manager
  • Well organised, able to set and reset priorities
  • Experience and Knowledge :

  • 3+ years previous clinical sales experience in medical devices preferred
  • Advanced clinical and technical knowledge including key clinical papers. Asks skillful questions.
  • Solid knowledge of account planning, territory management and forecasting
  • Solid understanding of internal workings of hospital labs / theatres / departments e.g. purchasing, consignment, clinics, patient & implant scheduling and key influencers
  • Demonstrable track record developing and successfully executing on project plans and performance goals
  • Computer literacy including sound knowledge of the MS Office suite of software.
  • Proven evidence of Medtronic Traits : - Mission Values : Consciously works to bring the Mission alive
  • External Focus : Customer responsive, competitive and market driven, leads and supports Change
  • Clear Thinking : Translates complexity into simplicity, articulates crisply and clearly
  • Driven to Win : Passionate and driven, makes tough decisions in difficult situations
  • Inspires Others : Authentic and sets a vision to inspire performance and engage others
  • Executes : Takes accountability for and consistently delivers consistent decisions, actions and results
  • Boundaryless : Breaks down silos, collaborates across organisational boundaries
  • Global : Culturally agile, strives to understand diverse market needs and responds with creative and effective solutions
  • Integrity and Compliance : Practice the highest ethical standards and integrity in every aspect of my job
  • Sound working knowledge of WHS (Workplace Health & Safety) / Risk Management / Workers Compensation legislation and Principles.
  • An understanding of the codes under which I operate, for example- Medtronic’s Business Conduct Standards, Code of Conduct and Anti-Corruption Policy Qualifications :
  • Bachelors degree / Tertiary qualifications in Clinical Technology, general science, business degree or similar. Post Grad qualifications highly regarded.
  • Coronary Care / ICU Catheter Lab experience highly regarded
  • Industry qualification e.g. IBRHE preferredOther Comments or Requirements :
  • Some out of hours work will be required
  • Some interstate travel will be required (occasionally)
  • Some international travel will be required (occasionally)
  • Physical demands : manual handling, lifting, sitting, standing and driving
  • About Medtronic

    Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.

    We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

    We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.

    Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

    Physical Job Requirements

    The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles : While performing the duties of this job, the employee is regularly required to be independently mobile.

    The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

    ADA-United States of America)

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