Account Manager MENA
DQNA
Cape Town, South Africa
6d ago

Incubeta - who are we?

Incubeta was founded in 2001 and currently consists of 18 offices and has over 400 creators, thinkers, makers and doers. We're an international team of experts in marketing, technology, data and creative, who came together because we believe in the power of digital to unlock and amplify business growth potential.

As part of Incubeta's Global growth, we are expanding into the Middle East North Africa (MENA) region , and are looking for a Digital Account Manager to join the MENA team.

Our core values are : Exceed Expectations, Dare to Lead, Earn Trust and Help Others Succeed.

To find out more about Incubeta, please visit our website .

Overview of this role

To partner with our MENA clients to provide strategic recommendations, knowledge & management of their account to deliver outstanding service and cement the partnership between Incubeta and our Clients.

The Account Manager supports the Client Service Lead from a more day to day account management perspective, effectively interrogating client requests and translating them into workable briefs for our internal teams whilst building strong relationships with our Clients.

The Account Manager is responsible for the smooth running and successful management of our client's account across all relevant Incubeta services, ensuring all of Incubeta's digital solutions and projects are delivered timeously, efficiently and successfully against our Clients commercial and expectations.

Place Within Our Organisation :

  • Direct Report to Client Service Lead within the MEA Client Service Team.
  • Works closely with the MEA Operational teams within the Incubeta Group.
  • Incubeta Client Service Representative for the MENA clients, partners and publishers
  • Drives Client vision and collaboration (often across multi-project workstreams) between the MENA Business Unit (Account Management, Consultants, Project Managers) and the Operational Hub team ( Delivery Managers, Media Traders, Creative team, and SEO analysts.)
  • Responsibilities

  • Day to day management of the client relationship - the initial client go to' to manage most requests or issues.
  • Collaborations on client solution proposals, roadmaps and reviews; ensuring that all content is relevant to the clients business strategy and briefs received with a view to stimulating deeper conversation, performance improvements and planning into the future.
  • Proactively researches industry trends and brand knowledge to increase strategic understanding of client brands, disseminating this information to the wider teams, internally and externally, to spark innovation and new projects.
  • Client Administration including but not limited to managing status meetings, managing Google drives, client budget management recons, drafting Insertion Orders, Scope of Works and proposals.
  • Communicating and managing client briefs and business strategy with the internal operational service teams using project management tools.
  • Supports the Digital Project Manager in the management of client expectations in terms of project delivery, particularly in terms of timelines, budgets, requirements and dependencies.
  • Collaborates with partner agencies and in-market 3rd party partners to deliver cohesive solutions.
  • Invoicing & administration, particularly financial recons and addressing any budgetary issues.
  • Quality assurance of reports, presentations, campaign materials that is to be shared with our Clients.
  • Present insightful client reports with learnings in Weekly and or Monthly reviews with clients.
  • KNOWLEDGE AND EXPERIENCE

    IMPERATIVE

  • 3 + years Digital Agency experience
  • Comprehensive understanding of online, including but not limited to programmatic display, social media, search marketing, digital media, data driven dynamic creative and emerging technologies.
  • Strategic mindset it is critical to ensure understanding of the client strategy to formulate a solution offering across our Media, Technology and Creative offerings to achieve client's business goals.
  • Financial acumen with the ability to work with budgets and commercial models
  • Brilliant multitasker.
  • A proven track record in project management for improved client business performance.
  • Excellent presentation and communication (listening, written & verbal) skills
  • Exceptional attention to detail
  • Ability to review campaign results and identify opportunities for improvement
  • A self-motivated go-getter who always strives to deliver the best possible results
  • Flexible approach and independent attitude
  • Ability to develop relationships internally, with your team and externally, with your clients
  • Ability to work under intense pressure
  • ADVANTAGE

  • Knowledge of digital maturity / growth projects
  • Knowledge of Google Marketing Platform and associated platforms
  • Experience on project management and timekeeping tools ie Podio, Chase, Harvest, HubSpot
  • In-market experience across the MENA region ( advantageous but not required)
  • Flexible Working Hours

  • Flexible working days and hours are required where Sunday working hours will apply to align with the MENA work week of Sunday to Thursday.
  • Any Sunday working hours will be compensated in time off on Fridays.

    Travel Requirements

  • Occasional travel to Dubai may be required based on clients needs.
  • Key competencies and work ethic

  • General : Intelligent, resourceful, analytical, persuasive, commercial and entrepreneurial
  • Decisiveness : Formulate a well-informed decision and take appropriate action at the right moment in time
  • Integrity : Comply with generally accepted social and ethical standards in job-related activities
  • Client-Centric : Be aware of the customer's needs / demands. Use this proactively.
  • Team-work : Contribute actively to a joint result or solution to a problem, even when such teamwork concerns a matter that is not of immediate personal interest.
  • Team-driven, with an emphasis on what is best for the company at large and able to cooperate.

  • Professionalism : Execute flawlessly and cost-efficiently. Desire to constantly optimise our business. Extremely data-driven.
  • Possess the ability for strategic vision, execution through leadership, team guidance.

  • Inspirational : Leading by example to inspire & motivate. Enthusiastic and passionate for digital marketing, highly motivated individual with a serious and goal-oriented work ethic.
  • Planning / Action : Determine goals and priorities effectively and stipulating the time, activities and resources required to achieve the set goals.
  • Entrepreneurship : Hunt for and exploit market opportunities for both current and new products / services and consider them in a businesslike manner;
  • dare to take risks to achieve a business advantage.

  • Vision : Stand back from day-to-day activities and make a translation into realistic business objectives. Also, be able to help formulate these strategies.
  • Achievement Orientation : Set high standards and actively focus on achieving results and objectives. Show dissatisfaction with average performance.
  • Initiative : Independent self-starter, extremely proactive and organised. Attention to detail
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