Objectives : Client Relationships
Establish and maintain professional, trusting and lasting relationships with customers.
Contribute to exceptional customer service by ensuring delivery of short term and long term customer goals.
Drive customer optimization through assessment of customer needs and business objectives, increased user adoption and assisting in managing customer projects.
Drive customer user adoption through assessment of customer needs and business objectives,
Facilitate renewal and retention processes.
Actively up-sell and cross-sell to existing customers.
Requirements : Fluent in English
Fluent in English
2 years+ experience in Account Management
Proficient in the G Suite tools
Good general knowledge of web applications
Knowledge of Google Ecosystem and Google Cloud Products advantageous.
Experience in the SaaS and / or Digital Workplace business.
Highly skilled in building influential relationships and delivering in a cross-functional / matrixed working environment.
Account Management or related certifications.
Experience in the Education field.