Achieve all operational KPIs across a project to ensure contractual obligations are met as a minimum including (but not limited to) sales performance, delivery of hours, auditory / compliance requirements and customer satisfaction targets
Ensure internal revenue budget targets and revenue growth targets are exceeded by accurate forecasting, analysing and reporting on financial performance and identifying areas for growth
Manage the day-to-day client relationship at operational levels ensuring high levels of Client Satisfaction
Lead, develop, motivate and coach Operations and Team Managers enabling them to lead and manage their Team Managers and
Advisors to deliver a superior level of sales and a high quality of service.
Partner with HR to analyse Employee Satisfaction feedback and develop strategic plans to minimise attrition and absence and maximise engagement
Forecast and plan recruitment activity by co-ordinating communication between various internal departments (Resource Planning, HR, Recruitment and Training)