Operations Manager
TalentLink
Durban, KwaZulu Natal, ZA
3d ago
  • Achieve all operational KPIs across a project to ensure contractual obligations are met as a minimum including (but not limited to) sales performance, delivery of hours, auditory / compliance requirements and customer satisfaction targets
  • Ensure internal revenue budget targets and revenue growth targets are exceeded by accurate forecasting, analysing and reporting on financial performance and identifying areas for growth
  • Manage the day-to-day client relationship at operational levels ensuring high levels of Client Satisfaction
  • Lead, develop, motivate and coach Operations and Team Managers enabling them to lead and manage their Team Managers and
  • Advisors to deliver a superior level of sales and a high quality of service.
  • Partner with HR to analyse Employee Satisfaction feedback and develop strategic plans to minimise attrition and absence and maximise engagement
  • Forecast and plan recruitment activity by co-ordinating communication between various internal departments (Resource Planning, HR, Recruitment and Training)
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