Department Manager - Household and storage
Leroy Merlin
Edenvale, ZA
3d ago

Purpose of the role

Contribute to customer satisfaction and to the overall results of the department. To serve as a leader and role model for the Sales Consultants.

Support and assist the Head of department.

Main Responsibilities

  • Lead and support a team of sales consultants.
  • Be a player in the development of collective performance.
  • Share information and facilitate communication within the team.
  • Develop the team to meet strategic business objectives.
  • Manage daily sales and customer relations.
  • Build and implement the Business Action Plan of the department.
  • Introduce efficiency, improvement measures for an optimal return and stakeholder value.
  • Ensure the day-to-day management of the department is to respect the customer promise.
  • Coordinate and contribute to the sales activities in store.
  • Ensure quality customer relationship (internal and external).
  • Develop and update own skills and knowledge.
  • Assume leadership role on behalf of the HOD when the HOD is not available.
  • Participate in teamwork to ensure quality service and productivity of the store.
  • Ensuring optimal staff is available for delivering excellent customer service to all customers.
  • Ensuring all stock is priced and displayed correctly.
  • Training and developing of staff members.
  • Profile

    The successful candidate should have the following skills, experience and attributes :

  • Grade 12 or NQF 4 equivalent.
  • Relevant tertiary qualification will be an added advantage.
  • Previous retail experience at a junior management level.
  • Excellent interpersonal skills.
  • A team builder and a team player.
  • Excellent customer service
  • Self-confident, hardworking and leads by example.
  • Customer-centric.
  • Sense of responsibility.
  • Analytical.
  • Assertive and challenge status quo.
  • Work Level Mid-Level Job Type Permanent Salary Market Related EE Position No

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