Sales Force It Solutions Manager
Michael Page
Johannesburg, Gauteng
6d ago
source : findojobs-za

About Our Client Multinational Bio-Technical company with a strong focus in developing and marketing diagnostics solutions to Clinical and Industrial sectors.

Job Description SalesForce Sales-Force / Pre-Sales IT Solutions Manager, who will work within the Customer Experience department and report to the Sr.

Director, Customer Experience-Africa.The IT Solutions Manager will form the backbone of our Data & IT solution offering and will be responsible for the deployment of the solutions, their connectivity to medical devices and Laboratory Information Systems .

This role will be critical for remote customer support, data generation & analytics as well as improved information flow to clinicians.

Will be responsible for deploy our Data-IT solutions at customer sites in the compliance of the security aspects of health-care data.

Pre-sales phase : Support sales team in tender processesSupport on request with demos and expertise on Lab organizationCreates concepts for dataflow and connectivity Implementation phase : Assess and optimize customer workflowManage Installation of IT solution, instruments and hosts connection and qualify connectivityConfiguration / Testing Support phase : Be the first level support of customer in case of question and issueManage field interventionUpdate and upgrade IT solutions (server, PC)Supports the product life cycle by improving Product serviceability Promote HL7 connections to our customers and partnersContribute to action plans for critical situations and or contribute to task forceCollaborate with our partners (LIS & HIS companies, Patient files, ) to improve communication and data exchange The Successful Applicant Bachelor's Degree in Information Systems or Computer Science or equivalent professional work experienceAt least 4 years professional experience in Information Technology.

Background in data management : middleware, interoperability and connectivity to health IT solutionsBackground in network principles (IP / Subnet mask / Gateway / routing / Firewall / VLAN / )Experience in Windows OS installation and maintenance and in Virtual Machines.

Significant experience with data protection regulations (GDPR, HIPAA) and cybersecurityLIS or IVD Experience is a plus : Understand the laboratory workflow, analyzers connections.

Knowledge of Salesforce and SAP is a plus.Knowledge of Myla, Vilink or any other IT solution would be an added advantageCuriosity about Technology enhancements, able to learn by him / herself, open to learning new technologies.

Passion for customersAbility to analyze, recommend, and challenge proposals to create the most effective solutions.Good written and oral communication, efficiency to deliver clear messages,Team playerSense of autonomy and (self-)discipline,Good organizational skills / ability to multi-task.

Agility and capacity to work under pressure and in a moving and challenging environment.Fluent in English : Oral and written.

Willing to travel up to 50 % of the time

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