12755 Senior Business Consultant (Evergreen) (Open)Position Type :
Full timeLocation(s) :
PS - Resource PlanningPosition Details :
Business Consultant Senior Location :
Johannesburg Role Purpose & ScopeAs a Senior Business Consultant you will be expected to use product and industry knowledge to assist customers in solving business problems and analyze business requirements, working with Solution Architects to define the technical solutions needed to achieve the business goals and objectives.
The Senior Business Consultant serves as the conduit between CSG's implementation team(s) and the customers' business stakeholders over the course of the Software Delivery Life Cycle.
Required to interface with multi-disciplinary teams and may contribute to pre-sales support and input to RFP responses.Focus areas in leading consulting engagements include :
Cross Industry Experience :
Experience in business consulting with multiple clients in telecoms (fixed and mobile), cable and media industry delivering software solutions for Business Support Systems.
A deep understanding of the operations of different industry sectors and current trends in commercial propositions that clients are adopting to compete. Industry Leadership :
Deep Knowledge of industry trends from marketing to commercial and operations that are being adopted to drive new ways of client engagement and revenue models.
Understanding of the drivers of change affecting these industries in competing for similar customer sets.
Ability to work at C-Level with commercial, operational and Information Systems areas to be seen as a thought leader in driving new operating modes and solutions. Business Consulting :
Consulting with clients to draw out needs associated with company strategy and recommend solutions.
Ability to challenge approaches through thought-leadership to draw out best solutions and add value in proposing alternative methods to achieving company goals.
Experience of working with clients in major business transformation programmes. Business Modelling and Functional Specifications :
Ability to design and document approaches to business models and document functional needs for input to solution leads across the CSG product set. Process Mapping :
Ability to lead Process Mapping and Design workshops and document Process maps to address needs associated with agreed strategic direction.
Solution Design :
Collaborate with Solution leads across the CSG product set to define solutions to meet business objectives agreed through consultation and workshops.
Examples of individual accountabilities include :
Advising and leading the customer through the transformation programme. Journey definition and business process mapping Map & Gap Product / offer transformation Identify key revenue streams for customer in order to define transformation Presentation of recommended solutions Collaborate to create CSG enablement strategy for Services Customer management through solution implementation Roadmap input, monitoring change and QA Champion Singleview vision and proposition internally and external to CSG Key Leadership Behaviors include :
Proven track record of management and leadership skills required to minimise gaps requiring customisation. The ability to quickly learn new concepts and technologies and convert them into customer solutions.
Mentors / trains team; drives collaboration; instills accountability Deep understanding of eTOM and TAM, preferably even SID Critical thinking and ability to constructively challenge Rigorous logic and analytics to enable fact-
based decisions Able to drive consensus, partnerships Clear and persuasive communication Essential Job Functions The role requires significant travel, potentially up to 70% internationally.
Responsibility % of TimeProvide process and solution overview knowledge to pre-sales in the pre-project phase and assist Pre-
sales on any potential customer RFP and system demonstration.
Provide inputs for Pre-Sales on the solution proposal and project scoping.Ensures business viability of solutions as defined in the Statement of Work and subsequent changes requests.
10%Assess customer's needs and provide consultation and solutions to improve customer's business efficiencies and solve customer's business problems both within and beyond the scope of an existing project bringing awareness of potential new opportunities for adding more products and services back to CSG into the account.
Planning and leading the requirements workshops to understand business and system requirements, customer special requirement and provide possible solution through customization, identify potential impact to the standard system functions.
Guides and advises customers through the formulation and documentation of business requirements.Works with peers / customers to ensure end to end project business functionality of software is completed successfully from project scheduling, and design through implementation.
Accountable for ensuring that project team properly demonstrates system functionality to customer in a way that satisfies them that their business problems and requirements are met.
20%Responsible for modeling customers business rules and requirements to fit within the product portfolio Infrastructure and designed to make the best use of the CSG product assets.
10%Provides leadership to the project team and customer on a large project, across the entire solution.
Able to setup and manage a new customer engagement without assistance and provides guidance on the impact of market and regulatory changes and the future directions of the core products.
Point of contact for business information, support, direction and leadership for other Business Consultants, core product management teams and shared development team.
Provide Business Consultant task identification; work estimates and skills required to assist the PM with task scheduling and resource requests.
Guide Business Consultants in the development and review of specifications for customer specific functionalities.Reviews test plans to ensure coverage of system requirements.
Mentors less experienced team members.Accountable for the work performance of other consultants on the team.30%Conduct super user training effectively within allocated time frame.
Address customer's question during training / UAT.
Identify issues causes and liaise with the responsible personnel in Product management or R&D team for solution.
Work together with customer in taking the system to production via onsite support and pre-production activities like data loading and end-
to-end verification activities.10%Liaise with Product Management and R&D team on issue clarifications and functional improvements.
Responsible for delivering feedback to the Product Management team to ensure that future releases of the products meet the ongoing needs of the customer / business.
20%Typical Interactions / Relationships (This job typically interacts with the following individuals and groups.)External CustomersInternal Management, Project Team, Product Management, R+D, Support, Managed ServicesEducation (Education, training and / or certifications typically required to successfully perform the job.
Bachelor's degree in Computer Science, Information Technology, Engineering (Electrical Software, Telecommunications) or Business (with major in Computing) or equivalent education / experience required.
Experience(Minimum level of related experience typically required to successfully perform the job and preferred experience that would also be beneficial to have in this job.
Minimum 10 years of experience as a business / software consultant in the telecommunications or other relevant industry.
10 years' experience with the implementation of BSS solutions in a mix of Telecoms, Cable and Media industry Knowledge, Skills and Abilities (Knowledge skills and abilities typically required to perform the job, licenses and certifications required for the job and preferred knowledge, skills and abilities.
In-depth understanding of client needs and broad impact of changes in business environment and industry trends. Expert understanding of an integrated BSS solution demonstrating strong knowledge of and experience with several products within the portfolio.
Strong experience in consultative engagements such as business health checks, business motivation modeling, TCO / ROI assessments, prospect research, customer business processes (ie.
journeys) Highly developed analytical and problem solving skills. Excellent verbal and written communication to effectively convey and clarify complex information, delivering demonstrations and presentations, consulting with customers and influencing others.
Highly developed facilitation skills for customer interaction. Solid understanding of project management and requirements management processes to ensure primary responsibilities are completed within accepted standards and templates.
Ability to read, write, speak and understand the English language in a business environment. Available for international and domestic travel when needed.
Travel, after / off hours and extended on-site work will be required.
Duration and extent of travel may vary per project.
building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG's core competencies and values.
Decisions are guided by the specialized needs of customers with few defined precedents or guidelines. Works independently and collaborates with peers when necessary.
Full accountability for results of decisions. Preferred In-depth understanding of Telecommunication, Cable and Media industry (wireline, wireless, data services, cable systems, pre / post-
paid business models, OTT Services, etc.) and industry standards such as TMForum, ISEEB, ITIL in order to be prescriptive and consultative.
Expert requirements engineering skills with experience in using one or more of the following tools / techniques :
Map and Gap Analysis MoSCoW Prioritization TMF as a tool to assess business change impacts in areas of technology, process and people Awareness of Agile Software development methodologies such as SAFe or KanBan