SOC SUPERVISOR
G4S
Johannesburg, Gauteng, ZA
2d ago
source : Work-Force

ROLE RESPONSIBILITY :

  • Manages and supervises management and daily staff to ensure access control, visitor support, and alarm response and dispatch operations are being executed in full compliance with contract requirements.
  • To works in collaboration with the Regional Lead & SOC Managers, and Shift Supervisors to ensure all contract obligations are met.
  • Supervises Security Control Center operations to include : Access Control / Response / Circulation Enforcement, Badge Administration, and Common Access Card Administration.
  • Ensure all security personnel are properly trained and capable of conducting primary duties at the SOC.
  • Provide first response & assessment of emergency situations (First aid, Adult CPR, external defibrillator certifications)
  • Conduct security inspections, respond to alarms, incidents and emergencies and provide assistance as required
  • Includes all other tasks as in SOC operator’s responsibilities to be provided and managed as and when required.
  • THE IDEAL CANDIDATE :

  • High school diploma or equivalent required. Bachelor's degree preferred.
  • Training or experience in an operations / law enforcement dispatch center preferred.
  • Above average computer proficiency.
  • Excellent verbal and communication skills.
  • Strong analytical and problem-solving capabilities.
  • Self-motivated and comfortable working without direct supervision.
  • Comfortable in a team environment.
  • Ability to multi-ask while remaining detail oriented.
  • Strong decision-making ability during emergency situations.
  • Must be able to speak clearly while providing guidance during emergencies.
  • Able to work and communicate effectively with all levels of leadership.
  • Must pass pre-employment criminal and financial background checks.
  • Must pass pre-employment drug screening.
  • Good working knowledge of Microsoft Office tools and enterprise access control and alarm monitoring systems; previous experience with Lenel OnGuard System is highly preferred
  • Self-motivated, curious, knowledgeable about news and current events
  • An in-depth knowledge of protective security, fire protection, information security, crisis management, local rules and regulations setup by authorities in Africa and its adherence.
  • A thorough understanding of the bank's business and all type permits / licensees
  • Comprehensive knowledge of bank business and how to identify and measure risks.
  • Project management and presentation skills with the ability to facilitate critical decisions.
  • The ability to analyse complex situations and translate these into concise written communication.
  • The ability to work independently under tight deadlines and with high degree of initiative.
  • Understanding of lease negotiation process
  • Effective interpersonal skills, influencing teams and diplomacy to achieve program outcomes
  • Intelligent client capability to translate between business and technical objectives
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