Quality Manager
Durban, KwaZulu Natal, ZA
1d ago
  • Ensuring that QA agents are aware of their daily, weekly, and monthly targets
  • Monitoring performance and ensuring that targets are met, and calls are correctly passed or failed
  • Having regularly meetings with the QA Team to allow for the open flow of communication
  • Developing strong team co-operation and clear direction
  • Providing encouragement and support to assist QA agents in achieving performance goals
  • Monitor regular attendance and late coming by agents and following the correct disciplinary procedures
  • Review and manage leave applications of QA agents to ensure that the QA Team is not impacted negatively
  • Providing timeous and accurate reporting
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