Telco Account Manager (Senior)
Parvana
Cape Town, Western Cape
5d ago
source : findojobs-za

Client Details : Our client is an international highly successful software development house with a niche focus in the telecommunications and payment gateway sector.

With 20 years of proven success and phenomenal growth, this client has an incredible training and mentorship program. Your colleagues will be Agile in approach, highly qualified and awesome people.

Continuous improvement is a way of life which is reflected in a flat organisational organogram where you are encouraged to participate, contribute and your opinion will be valued.

Each person is encouraged to be themselves. For those that are ambitious, this is the best organisation to fast track your way up the career ladder.

Those that enjoy routine are encouraged and supported to be subject matter experts.Role Responsibilities : Providing technical support for customers to support pre-sales and post-sales processes.

Addressing all product-related queries on time.Training customers to use products effectively.Providing developers with customers feedback to help identify potential new features or products.

Reporting on product performance.Identifying solutions to reduce support costs.Analysing customers needs and suggesting upgrades or additional features to meet their requirements.

Liaising with the sales department to win new business and increase sales.Establishing best practices.Keeping track of sales performance metrics.

Preferred Qualifications : BSc degree in Computer Science or relevant fieldRelevant Skills / Experience : Proven work experience as a Technical account manager.

Telco experience is essential.Solid technical background with hands-on experience in digital technologies.Familiarity with software and front-end development.

An ability to gasp customers needs and suggest timely solutions.Excellent verbal and written communication skillsStrong analytical and problem-solving skills.

Travel : You will be required to travel to African countries as / when needed.PS Even if you feel you dont have all the skills listed or if this spec isnt what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you.

For a more comprehensive and updated list of opportunities that we have on offer, do visit our website -

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