Customer Advisor
Capita
Cape Town
6d ago

We are looking for agents with a passion for customer service excellence to deal with queries from our UK based clientele.

Join the winning team, we offer full training and a host of other great benefits!

Key Responsibilities :

  • Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards.
  • Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity
  • Confidentiality Deliver a quality service to all customers to ensure customer and client satisfaction.
  • Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives Knowledge and Experience.
  • Work towards individual and team targets.
  • Requirements :

    Matric with English as a first language

  • A clear credit and criminal record
  • 12 months Customer Service Experience (non-negotiable).
  • Ability to speak, read and write fluently in English.
  • Previous experience of dealing with customers via telephone.
  • Job title : Customer Advisor

    Job Description :

    Matric with English as a first language

  • A clear credit and criminal record
  • 12 months Customer Service Experience (non-negotiable).
  • Ability to speak, read and write fluently in English .
  • Previous experience of dealing with customers via telephone.
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