Change Manager
TalentintheCloud Ltd
Pretoria, GT, za
1d ago

Job Description

A global leader in on demand audit talent is looking for a dynamic and highly skilled Internal Change Manager to join their

team of experts.

A bit about the role :

The Change Manager will liaise with the Business Relationship Manager to understand the business needs and to make

certain the appropriate parties in the business understand any IT infrastructure issues that may be affecting productivity.

During this era of DevOps, the Change Manager will work between development and operations, providing a smooth

transition of services from Dev to Ops without placing artificial barriers which may hinder an agile way of working while still

managing risk for the business.

Your role will also involve focusing on the people side of new features, identifying the impact on the various teams, getting

them ready for the change, and handling any resistance to change. You will play a key role in the success of

organizational change including changes to business processes, technologies, systems and organization structures,

focusing on employee adoption and usage. You will be responsible for creating and implementing change management

strategies and plans that maximize employee adoption and usage and minimize resistance of new product. Youll also be

providing direct support and coaching to managers as they help their direct reports through technology transitions.

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Requirements

Your daily adventures include :

  • Review and record requests for change (RFCs)
  • Accept or reject RFCs
  • Categorize change requests
  • Prioritize changes according to business objectives
  • Managing the transition of changes from the development team to operations
  • Identify and manage risks and ensure any concerns are escalated to the Head of Product
  • Provide status reporting around project milestones, deliverables, dependencies, risks, and issues
  • Developing change management plans for projects
  • Integrate change management activities into project plan
  • Leading change management with a structured process
  • Providing regular status reports to stakeholders
  • Providing reporting and other updates to management and project teams
  • Co-ordinating UAT testing of the feature with the relevant SMEs
  • Implementation and training of users on the new features within the business
  • Providing coaching and training to employees at all levels
  • Identifying and managing anticipated resistance to change
  • Driving adoption by ensuring new features are utilized by business users, and identifying reasons for non-use, if
  • applicable

  • Track and report issues
  • Maintain all change documentation (policies, procedures, templates, etc.)
  • What it takes to succeed :

  • Effectively collaborate and communicate with a fully remote team, with culturally diverse colleagues based in
  • various locations

  • Ability to build what is not there, innovate and roll it out across the business
  • Good working knowledge with Azure DevOps and Asana
  • Thrive in a fast paced, results-oriented environment, solve problems creatively, think on your feet
  • Good understanding of change management principles, techniques & tools
  • Strong stakeholder management skills
  • Experience / Training in risk-management techniques
  • 3+ years of change management experience, including working with business stakeholders
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    Requirements

    Your daily adventures include :

  • Review and record requests for change (RFCs)
  • Accept or reject RFCs
  • Categorize change requests
  • Prioritize changes according to business objectives
  • Managing the transition of changes from the development team to operations
  • Identify and manage risks and ensure any concerns are escalated to the Head of Product
  • Provide status reporting around project milestones, deliverables, dependencies, risks, and issues
  • Developing change management plans for projects
  • Integrate change management activities into project plan
  • Leading change management with a structured process
  • Providing regular status reports to stakeholders
  • Providing reporting and other updates to management and project teams
  • Co-ordinating UAT testing of the feature with the relevant SMEs
  • Implementation and training of users on the new features within the business
  • Providing coaching and training to employees at all levels
  • Identifying and managing anticipated resistance to change
  • Driving adoption by ensuring new features are utilized by business users, and identifying reasons for non-use, if applicable
  • Track and report issues
  • Maintain all change documentation (policies, procedures, templates, etc.) What it takes to succeed :
  • Effectively collaborate and communicate with a fully remote team, with culturally diverse colleagues based in various locations
  • Ability to build what is not there, innovate and roll it out across the business
  • Good working knowledge with Azure DevOps and Asana
  • Thrive in a fast paced, results-oriented environment, solve problems creatively, think on your feet
  • Good understanding of change management principles, techniques & tools
  • Strong stakeholder management skills
  • Experience / Training in risk-management techniques
  • 3+ years of change management experience, including working with business stakeholders
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