General Manager (Telecommunications)
Talksure
Durban, South Africa, South Africa
2d ago

PURPOSE OF THE ROLE

To manage all the strategies and operations related to the Telecoms sales divisions of the business, ensuring high levels of performance and compliance in line with budget and contractual expectations.

DUTIES AND RESPONSIBILITIES

Overall management of the sales divisions

  • Oversee performance of campaigns to ensure achievement of targets
  • Management of relationships with key partners, internal and external
  • Negotiate and ensure delivery on contractual obligations
  • Keep abreast of data usage and associated costs and conversions
  • Ensure regulatory and compliance related matters adequately understood and met
  • Manage the budget and associated targets for each campaign ensuring revenue and sales targets are achieved
  • Report performance to management and Board as required highlighting issues, concerns, and action plan to improve performance
  • Leading and motivating a high performing team

  • Undertake line management of sales managers including day to day support and development, performance appraisal, disciplinary matters, resource planning etc
  • Ensure that adequate training and coaching is provided to support new employees, new product launches and continuous improvement within the campaign
  • Mentoring and skill transfer with junior managers within the campaign
  • Ensure targets are set and achieved on an individual and team level
  • Communication with other business units and stakeholders

  • Forge positive relationships with other departments such as HR, IT, finance, L&D and QA to support performance within the campaigns
  • Communicate clearly with such departments to ensure adequate and appropriate support is provided to teams and managers
  • Liaise with stakeholders such as product or system providers to ensure up to date knowledge and early identification of potential issues
  • Compliance with relevant legal and regulatory requirements

  • Lead on script development ensuring the need for sales volume is does not compromise on quality and compliance
  • Ensure that key legislative and regulatory requirements are adhered to within sales management
  • Establish appropriate controls to ensure compliance with above and to minimise exposure to risk
  • Lead on preparation of relevant information for internal or external audits, verifications, and inspections
  • Act as operational Responsible Manager (linked to AFSL etc) for the sales floor as required
  • Keeping abreast of external market developments

  • Keep up to date on competitors in the market to ensure selling opportunities are maintained
  • Understand changes in customer profile / demographic and potential impact on sales process or payment profiles
  • Understand staff movement and attrition and put in place initiatives to prevent destabilisation of campaigns
  • Identify and work towards potential funding opportunities through for example DTI
  • Contribute to the strategic leadership of the wider business

  • Represent the sales business unit at Executive level, and at Board level as required
  • Identify potential strategic opportunities and partnerships
  • Develop proposals for discussion at board
  • Manage budgetary contribution for business unit
  • QUALIFICATIONS AND EXPERIENCE REQUIRED

  • Matric
  • Degree / Diploma is an added advantage
  • At least 5 years of experience in a similar role e.g., Campaign Director, Call Centre Manager, Senior Ops Manager or Head of sales
  • Must have Telecommunications experience within the call centre industry
  • Must be able to commute predominantly between JHB and DBN
  • Must have experience in both B2B and B2C sales
  • Ability to manage multiple campaigns
  • Ability to read and understand statistical information
  • Ability to spot trends or patterns
  • Project management approach
  • Experience in budget management
  • Experience of large-scale people management and skill development
  • Experience of driving high performance work culture
  • Experienced in management of cross departmental relationships
  • Knowledge of good practice in relation to QA and coaching processes
  • Understanding of data, diallers and systems used by the business
  • Experience of managing relationships with external stakeholders
  • The ability to connect legal requirements with everyday job functions
  • Relevant qualifications or willing to achieve within reasonable timescale
  • Knowledge of call centre / sales environment and key challenges herein
  • Experience operating at Executive and Board level
  • BEHAVIOURAL AND COMPETENCY REQUIRED

  • Highly organised
  • Logical analytical approach
  • Effective communication
  • Leadership qualities
  • Able to see bigger picture
  • Strategic thinker
  • Strong interpersonal skills
  • Salary : A Lucrative CTC is on offer.

    NB : Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful.

    We wish you well in your future endeavors

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